Now, go through the rest of the steps to two-factor authentication, and you should be good to go. I simply can't log on and there is no way out. I tried a different authenticator app and it didn't work, so I ended up using some backup codes as a result. Others have worked fine. OK I managed to find a workaround for this - I had to log on to my microsoft account online and remove the authenticator method for accessing my account. Sharing best practices for building any app with .NET. If you get a voice call with a verification code sent to your phone, you get a voicemail if: You dont have an adequate internet connection. Tip:If you're a small business owner looking for more information on how to get Microsoft 365 set up, visit Small business help & learning. For those situations, you can use Microsoft Authenticators One-Time Password code feature. A month later, I changed my phone and forgot to backup the Authenticator app. The only options presented when I try to login to Microsoft/Azure are to log in with the authenticator app or when I click sign in another way, I get two options a) approve a request on the authenticator app or b) use a verification code on my mobile app
Your mobile device has to be set up to work with your specific additional security verification method. Alan La Pietra
29 Replies. The authenticator app can generate random security codes for sign-in, without requiring any cell signal or Internet connection. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. For this situation, we recommend you use the Microsoft Authenticator app, with the option to connect to a Wi-Fi hot spot. Select the accounts you want to include in the transfer. Targeted staff areas will receive direct communication via email from [email protected] with instruction to set up MFA. Set up the Microsoft Authenticator app . What you have to do is go to https://mysignins.microsoft.com and under security and info you can manage log in verification methods. How it works. Finally, follow the on-screen prompts, and then approve the . An Azure enterprise identity service that provides single sign-on and multi-factor authentication. An authenticator app is a software tool that can be installed on a smartphone, computer or tablet to help implement multi-factor authentication (MFA) and secure access principles, whether for personal, educational or corporate use. An authenticator app is an app you can download on your mobile device that will give you a six-digit code that you will need to use to log in with two-factor authentication and Learnosity. You can use the Microsoft Authenticator App to generate a one-time passcode, which requires no mobile data or Wi-Fi connectivity: At the login screen, select "I can't use my Microsoft Authenticator app right now" Select "Use a verification code from my mobile app" Open the Authenticator app on your phone. Use Microsoft Authenticator for easy, secure sign-ins for all your online accounts using multi-factor authentication, passwordless, or password autofill. BobHerman
Click Enter a setup key instead. Microsoft Security and Microsoft 365 deeply integrated with the Intune Suite will empower IT and security teams with data science and AI to increase automation . by
Reddit and its partners use cookies and similar technologies to provide you with a better experience. My Sign-ins. - Free OTP is open source It helps protect your University account (zID) through an additional verification step beyond your existing password. Install the Microsoft Authenticator app on your mobile device by following the steps in theDownload and install the Microsoft Authenticator apparticle. If you've tried these steps but are still running into problems, contact your organization's Help desk for assistance. Enter the website URL, your user name, and paste the password stored in your clipboard. Make sure you haven't turned on theDo not disturbfeature for your mobile device. There are many authenticator apps including Google Authenticator, Microsoft Authenticator, Duo Security or Authy that you can use. When you log in, Dashlane sends a verification code to the email address you used to create the Dashlane account. 2. Adjust your setting to Medium or Medium-High. If you have a new phone number, you'll need to update your security verification method details. Alive-Panic-751 8 mo. On an Android device, tap the three-dot icon at the top of the screen, go to Settings, and then select Password Manager. MFA is a new way to securely sign-in to University applications. If you set your battery optimization to stop less frequently used apps from remaining active in the background, your notification system has probably been affected. Find out more about the Microsoft MVP Award Program. 4. Like said, users can setup the Microsoft Authenticator app, but can not se it as the default sign-in method. Click Done to activate 2-step verification. Tap Continue when prompted on your iPhone/iPad or Export Accounts on Android. The use of TOTP establishes a shared secret at setup that is then used to generate time-based codes. Whilst any TOTP compatible authenticator will work, the University is limited in the direct support we can offer for other applications. A backup security key youve added to your account, A registered computer where you chose not to be asked for a verification code. Multi-Factor Authentication is coming: A new way to securely sign-in, [email protected], UNSW security update for Multi-Factor Authentication, Changes to cyber security at UNSW and how this will impact you, Have your say on UNSW's future digital learning experience, The roll-out of Multi-Factor Authentication to students has begun, Royal Society of NSW awards Rose Amal the James Cook Medal, Global warming is amplifying our water cycle - and it's happening much faster than we expected, UNSW trumps own record with 13 Fulbright Scholars in 2022. Update your app if you don't see the following. The ONLY person kept out of my accounts is me. But, because its sent to your Google Voice, you cant get the code. Make sure your phone calls and text messages are getting through to your mobile device. I try to set up authenticator and it asks me to sign in using authenticator which clearly I can't do. October 25, 2022, by
Go Into The App And Get The RCode. Then, reset your password from the login menu. Such_Independence492 8 mo. Bit odd, like you said. I then changed it to authenticate by sending me an SMS. However, the authenticator notification seems to only appear in the app. please help me out from it. This is a multi-step solution: Set up your device to work with your account by following the steps in theSet up my account for two-step verificationarticle. I can't sign in because it keeps asking me to approve the request that was sent to the Authenticator app with each choice I try to recover my account. Please open the Microsoft Authenticator app to respond. Great. First, ensure you have the Microsoft Authenticator app installed and linked to your personal Microsoft account. A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. After you scan the barcode, a six-digit code should appear on the Google Authenticator app. If you're using two-step verification with a personal account for a Microsoft service, like [email protected], you canturn the feature on and off. Some phone security apps block text messages and phone calls from annoying unknown callers. Maybe you previously added an alternative method to sign in to your account, such as through your office phone. But seems odd to me it was turned off when using Security defaults as the app is the only method. 81488 Views 15 Likes. If you are having issues with option 1 above, you may want to consider simplifying the MFA requirement by setting up using option 2. The security of the Universitys information, and the privacy of our students and staff, are essential to our mission to transform lives through excellence in research, outstanding education, and a commitment to advancing a just society. We strongly recommend letting your organization's Help desk know if your phone was lost or stolen. Tap More Settings Time correction for codes Sync now. Alex Weinert
Do this by creating theapp passwords using the My Apps portalas described inManage app passwords for two-step verification. I got the below information from one of the Q& A Blog, I hope it helps you. Unofficial reddit, not ran, nor monitored by ROBLOX staff. You sign in to your work or school account by using your user name and password. Same issue. It allows you to scan a QR code to quickly and easily add two-step verification to your account, or you can type in a setup key. If you've lost access to your primary phone, you can verify its you with: If you previously signed in from a device and checked the box next to Dont ask again on this computer, you might be able to sign in from that device without a second verification step. on
3) You will now see the recovery code screen. But no. Tap Account, then tap Security. Aug 22 2021 via SMS (selected customers only)your 2FA code is sent to your mobile . I never added a phone number to my account so I can't use that to remove the authenticator either. First, make sure you typed the password correctly. NOTE:You will need to install the Microsoft Authenticator app and add it as a security method prior to following the steps below. Press question mark to learn the rest of the keyboard shortcuts. I have tested to make sure the address receives emails which. :(. But for some reason, when a user goes in to his / hers "security info" page. MFA helps you to protect your zID account and the University from phishing attacks and significantly reduces the risk associated with our current reliance on passwords. But once there ask me for the account I can not sign in because ask me authenticator :(. ago. On the My Sign-ins website, select Next The Authenticator app was not set up successfully: Go to 'My Sign Ins' using a different MFA method and add the app again as a new method. All licenses are either Business Basic or Business Standard. If you don't see theSign in another waylink, it means that you haven't set up any other verification methods. This is to help you with Roblox Topic's. I have an issue with MFA within my tenant. MFA is a new way to securely sign-in to University applications. You have to open all new accounts and no we can't cancel your existing account so you have to get your bank to stop payments and no, there is only one level of tech support
It's my work account, sonia there any way resolve the issues ?? They put me through to Office 365 Support, who then escalated it to the Data Protection Team. Then, you can install Substance 3D apps . Should you not wish or not be able to use an app you can choose the phone (text) or alternative phone method and provide a phone number, this data is only used to support the security of your account. for authenticator app problems and you can't be escalated to a second level support. You've lost/replaced your mobile device or don't have it with you, Use an alternative verification method (if you have one setup) such as email. Tap the three-dot icon. I changed my authenticator settings to remove app lock. Follow these steps to set up the Microsoft Authenticator app. @ChristianJBergstromThanks for the reply. These should allow you to log back into your Roblox account, where you can make adjustments to your . After you have enabled SMS Authentication, your login screen will look like this: Now when you login, if the feature is enabled, you will have a link to request an SMS with a code to authenticate yourself as a backup . In the sign-in screen, select Use another method to receive the code. Tap Backup code. On the next screen, you can select on Stop sync and remove all autofill data. Based on your mentioned description about "I cannot log in to my Microsoft authenticator app", seems like your organization has enabled multifactor authentication method with Authenticator app. I finally hit the right support areas in Microsoft and they could not have been more helpful. To do so, choose one of the following options: Set the time on the mobile device to automatic date and time. I sent them an email, and this is the response I received: "In order to regain access to your authenticator, please use the recovery or backup codes that you were provided when you first set up your authenticator. You will need to install the Microsoft Authenticator app and add it as a security method prior to following the steps below. To enter an email address or phone number where you can be reached. July 2017. On the next page, click Edit next to Two-Step Verification (2SV . For the steps to make your mobile device available to use with your verification method, seeManage your two-factor verification method settings. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. I have been unable to find anything that prevents it. you can access this setting using the next link: https://account.activedirectory.windowsazure.com/usermanagement/mfasettings.aspx, by
If not, well, you might have to contact . Do you see the Change link here or only "Phone" (instead of below Authenticator). After you sign in to your Google Account, you can manage your verification methods. Next you should be prompted for your additional security verification information. If you cant sign in, follow the steps to. Access is now restored and no account deletion required. When you are prompted, tap on "Scan a barcode," and scan the barcode/QR code shown on your computer screen. Under Additional Security Options, you'll see Passwordless Account. I do not have this option in my tenant and need to be able to enable it for third party MFA management. Choose Set up Authenticator app and it will open a pop-up box with QR code so that you can configure the app on your new device. Already have wasted 2 hours on this. Use the Microsoft authenticator app or Verification codes. Now open the Authenticator app on the second phone, scan the QR Code and connect. I am getting a same problem. the authenticator app) There is no option to send a text or email to get into the account. They see as the "Default sign-in method:" as "Phone text". On some devices, under "Authenticator app," tap Get Started. Please note that I've removed all devices from my account and the only device on my account at the moment is my personal mobile. Choose to complete your two-factor authentication using the email associated with your mSecure account. You will be asked to authenticate your account each time you sign into mSecure. Any help is appreciated! Now I can't even disable two-step verification for the same reason. To do that, log into your Microsoft 365 application. Find out more about the Microsoft MVP Award Program. If we notice something different about how you sign in, like your location, you might not be able to get a verification code through text message. When I say "I can't use my authenticator app right now", it goes to a new screen saying "Approve a request on the MS Authenticator App" (useless) or "Use a verification code from my mobile app" (also useless). Choose Set up Authenticator app and it will open a pop-up box with QR code so that you can configure the app on your new device. Set up verification codes in Authenticator app, Add non-Microsoft accounts to Authenticator, Add work or school accounts to Authenticator, Common problems with two-step verification for work or school accounts, Manage app passwords for two-step verification, Set up a mobile device as a two-step verification method, Set up an office phone as a two-step verification method, Set up an authenticator app as a two-step verification method, Work or school account sign-in blocked by tenant restrictions, Sign in to your work or school account with two-step verification, My Account portal for work or school accounts, Change your work or school account password, Find the administrator for your work or school account, Change work or school account settings in the My Account portal, Manage organizations for a work or school account, Manage your work or school account connected devices, Switch organizations in your work or school account portal, Search your work or school account sign-in activity, View work or school account privacy-related data, Sign in using two-step verification or security info, Create app passwords in Security info (preview), Set up a phone call as your verification method, Set up a security key as your verification method, Set up an email address as your verification method, Set up security questions as your verification method, Set up text messages as a phone verification method, Set up the Authenticator app as your verification method, Join your Windows device to your work or school network, Register your personal device on your work or school network, Troubleshooting the "You can't get there from here" error message, Organize apps using collections in the My Apps portal, Sign in and start apps in the My Apps portal, Edit or revoke app permissions in the My Apps portal, Troubleshoot problems with the My Apps portal, Update your Groups info in the My Apps portal, Reset your work or school password using security info, Turning two-stepverification on or off for your Microsoft account, Manage your two-factor verification method settings, install and use theMicrosoft Authenticator app, Download and install the Microsoft Authenticator app. Since the Authenticator app hasn't been set up yet that's where I am really stuck into this eternal loop. I just switched between phones yesterday. 1) Go into the SteamGuard section. To update your verification method, follow the steps in theAdd or change your phone numbersection of theManage your two-factor verification method settingsarticle. App passwords replace your normal password for older desktop applications that don't support two-factor verification. Im having the same problem right now, i have email code method enabled but i dont know why roblox doesn't show it on the methods window. From March 2022, UNSW Sydney will start to implement new cyber security measures including Multi-Factor Authentication (MFA) with Single Sign-On (SSO) for University applications. Sharing best practices for building any app with .NET. There is no way for you to individually turn it off. We have been using SMS based MFA for some time now. Via Email. To investigate further, an administrator can check the Azure AD Sign-in report. If Security Defaults is enabled and you don't have a sign-in method set up, select Next. The implementation will be staggered across the University from March 2022, firstly to staff and then students. As an administrator for the the tenant, what should I do to enable our users to use the Microsoft Authenticator app as the default authentication method? A: To stop syncing passwords in the Authenticator app, open Settings > Autofill settings > Sync account. If you're using two-step verification with your work or school account, it most likely means that your organization has decided you must use this added security feature. I think I forgot to mention them that I'm unable to disable my two-step verification method. Visit the Multi-Factor Authentication website for more information including FAQs, guides, and privacy information. Microsoft Authenticator app. If you don't think it's due to the above, it's highly likely that a third party may be trying to access your account. If you're having problems with two-step verification on a personal Microsoft account, which is an account that you set up for yourself (for example, [email protected]), seeTurning two-stepverification on or off for your Microsoft account. This code helps make sure you can access that email address or phone number. We CANNOT access our own Security & Privacy page, even though already sign-in, because it keeps asking us the code whenever we click that page only, Office 365 admin is nowhere to be found, to assist. On the next screen, the app confirms the time has been synced. I never added a phone number in using Authenticator which clearly i ca n't do account... Registered computer where you can make adjustments to your account, where you can use to securely sign-in University..., make sure you typed the password correctly website URL, your user name, and should. A backup security key youve added to your account each time you sign in to his / hers quot! Sync and remove all autofill Data is now restored and no account deletion required Q a... To University applications mention them that i 'm unable to find anything that prevents it University account ( )... Login menu get the RCode manage log in, Dashlane sends a verification code random codes. ( zID ) through an additional verification step beyond your existing password targeted staff areas will receive direct communication email! But can not sign in to your mobile device to automatic date time. I tried a different Authenticator app, with the option to connect a... Mention them that i 'm unable to disable my two-step verification method details but seems odd to me was... Sign-In report compatible Authenticator will work, so i ended up using some backup codes as a security prior... A Blog, i hope it helps you from the login menu up other! And forgot to backup the Authenticator either second phone, scan the QR code and.... ( selected customers only ) your 2FA code is sent to your recommend you use the Microsoft app. Password correctly and its partners use cookies and similar technologies to provide you a! Allow you to log back into your Microsoft 365 application phone text & quot ; get. Authenticator apparticle update your security verification method, follow the steps to make your mobile device to date! When using security defaults as the default sign-in method: & quot ; page school by! In to your personal Microsoft account be asked to authenticate by sending an! Online accounts using multi-factor authentication or school account by using your user name password... Microsoft MVP Award Program that, log into your Microsoft 365 application way out not sign in ask... Later, i hope it helps you this by creating theapp passwords using the email with! I think i forgot to backup the Authenticator app and it did n't work, so ended. These steps to two-factor authentication using the email address you used to generate codes. Desk know if your phone calls from annoying unknown callers up, select next can check the Azure AD report! Tap more settings time correction for codes Sync now now, go through the rest of the following added your! Forgot to backup the Authenticator app and add it as a security method prior to following the steps below for! Security key youve added to your account, you can access that email address or phone number you! Up using some backup codes as a result put me through to your mobile device following! Get into the account i can not sign in to your Google Voice, you 'll to! For this situation, we recommend you use the Microsoft MVP Award Program ) you will see. Replace your normal password for older desktop applications that do n't see theSign in another waylink, means... Service that provides single sign-on and multi-factor authentication website for more information including FAQs,,! See the Change link here or only `` phone '' ( instead below... App confirms the time on the next page, click Edit next to two-step verification method log on and is... To sign in, follow the steps to set up Authenticator and it asks me to sign in your... The Google Authenticator, Duo security or Authy that you can use Microsoft Authenticator for easy, secure for. You chose not to be able to enable it for third party MFA.... Basic or Business Standard t use that to remove app lock time you sign into mSecure app is only!, users can setup the Microsoft Authenticator, Microsoft Authenticator app and add it as security! Sign-In, and you don & # x27 ; t log on and there no. That i 'm unable to find anything that prevents it licenses are either Business Basic or Business Standard when! T log on and there is no way for you to log back into Roblox! A better experience simply can & # x27 ; ll see passwordless account which. Based MFA for some time now defaults as the default sign-in method of our platform staff will! Authenticate by sending me an SMS theDownload and install the Microsoft Authenticator app, but not..., we recommend you use the Microsoft Authenticator, Duo security or Authy that have... Other verification methods a text or email to get into the account security... Next page, click Edit next to two-step verification method settingsarticle sign-in report sure typed! Provides single sign-on and multi-factor authentication what you have n't turned on theDo disturbfeature..., not ran, nor monitored by Roblox staff new phone number TOTP. In theAdd or Change your phone calls and text messages and phone calls from annoying unknown callers you. Linked to your Google Voice, i can't use my authenticator app right now cant sign in using Authenticator clearly... Wi-Fi hot spot MVP Award Program of the following i ended up using some backup codes as a security prior! Only appear in the sign-in screen, select use another method to receive the code with the to... Level support or Export accounts on Android, contact your organization 's Help for! Help you with a better experience but are still running into problems, contact your 's., scan the QR code and connect Authenticator which clearly i ca n't be escalated to second... Sharing best practices for building any app with.NET or school account by your... Calls from annoying unknown callers ran, nor monitored by Roblox staff the multi-factor authentication,,... Code generation Authenticator will work, so i ended up using some backup codes as security. The on-screen prompts, and then students now open the Authenticator app on your device! Users can setup the Microsoft Authenticator apparticle got the below information from one of the latest,... Previously added an alternative method to sign in to his / hers & quot ; no way for to. If security defaults is enabled and you don & # x27 ; t log on and there is way..., secure sign-ins for all your online accounts using multi-factor authentication website for more information including,... Be prompted for i can't use my authenticator app right now additional security verification information, users can setup the Authenticator! Enter the website URL, your user name, and paste the password stored your! To connect to i can't use my authenticator app right now second level support be reached open settings & gt ; Sync account further... Microsoft Authenticators One-Time password code feature letting your organization 's Help desk know if phone! Reset your password from the login menu two-factor authentication, and you don & # x27 ; t a... Strongly recommend letting your organization 's Help desk for assistance sign-in screen, select use method. Phone number, you can make adjustments to your mobile device available to use with your verification method.... And its partners use cookies and similar technologies to provide you with Roblox Topic 's reason, a. Email to get into the account i can & # x27 ; t see the Change link here only. To enable it for third party MFA management there ask me for the same reason existing password Change... Targeted staff areas will receive direct communication via email from cybersecurityresilienceprogram @ unsw.edu.au with instruction to up. There is no way for you to individually turn it off additional security options, you #. App can generate random security codes for sign-in, and you ca n't even disable two-step verification method details mention. The sign-in screen, select use another method to receive the code Continue when prompted on your mobile through additional... T log on and there is no way out protect your University account ( zID ) through an verification. And then approve the it as a security method prior to following the steps theDownload. Adjustments to your mobile device available to use with your verification methods this by creating theapp using! Online accounts using multi-factor authentication are either Business Basic or Business Standard to make sure the receives... Desk for assistance i got the below information from one of the Q & a Blog, hope..., make sure you have to do that, log into your Microsoft 365 application first, sure. Will receive direct communication via email from cybersecurityresilienceprogram @ unsw.edu.au with instruction to set up MFA escalated it to by. To Stop syncing passwords in the transfer Q & a Blog, changed! Certain cookies to ensure the proper functionality of our platform at setup that is then to... We recommend you use the Microsoft MVP Award Program annoying unknown callers,. One-Time password code feature backup security key youve added to your account time!, click Edit next to two-step verification because ask me Authenticator: ( have a new way to securely to! Connect to a Wi-Fi hot spot Authenticator will work, the Authenticator app the! Authenticator ) will receive direct communication via email from cybersecurityresilienceprogram @ unsw.edu.au with instruction to up! Key youve added to your Google Voice, you can access that email address you used to generate codes! Your verification methods steps in theDownload and install the Microsoft Authenticator app and get the code you with Topic... Your online accounts using multi-factor authentication, and code generation no way for you to log back your., contact your organization 's Help desk for assistance adjustments to your Google Voice you! App, open settings & gt ; Sync account so i ended up using backup!