Warren Moore and Broken Arrow - Directors Suites and balconies- you must be 21 & over to enter these areas. The matinee hours may vary by theatre location based on market or territory. Media Inquiries: Email us at [email protected]. Hours of Operation: Monday - Friday 8:00 a.m. - 5:00 p.m. Calls received after normal business hour are returned on the next business day and communications received after midnight on Monday - Friday are responded to on the same business day. You will not be able to add them to the booking if they do not accept your friend request. Enjoy the movies app you've been looking for, and book your movie . Yes. What I got was an automated system which asked me to select a specific number to reach the Customer Relations Dept. Using Your Subscription Where can I use my Subscription? Regal may charge you, and you are responsible for, fees and expenses reasonably incurred by Regal in connection with recovering unpaid Fees (e.g., debt collection fees). Who enforces the ratings? A Reservation may be cancelled in accordance with. 2023 , General Information About Your Subscription. What actions has Regal taken in regards to the coronavirus? All seating designated as handicapped with the familiar wheelchair symbol is reserved for the disabled and their companions. Please contact Customer Relations and let us know how we can help. Visit your local theatre the find out details on matinee hours. No refunds are available except as expressly stated in the Subscription Rules. If you are a Regal Crown Club member and purchased your tickets while logged in to your account you can easily transfer your tickets to the Regal mobile app with the following steps: Refunds are available in certain limited circumstances described below. There are no refunds after the printed showtime. You may have only one Subscription at any time. You can manage your Subscription information via the App or by contacting Customer Relations. Regal Cinemas has an average consumer rating of 1 stars from 134 reviews. The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). A list of. Signifies that the film rated contains nothing most parents will consider offensive for even their youngest children to see or hear. Kiosk ticket sales are an important service for our guests. Next step is email. Regal may withdraw, suspend or change any and all online Subscription management functionality at any time and without notice to you. No. No physical Subscription pass will be issued to you. . Note, though, that even if you have three pending Personal Reservations, you may still obtain admission tickets at the box office or an in-theatre kiosk for same-day showtimes. What is up with having so many previews and whose crazy idea was that, I almost asked for my money back as I did not pay eight fifty to see every preview of every movie from now until the fall, not interested sorry. Do all movies have to be rated? You must first cancel your Subscription and then cancel your Crown Club account. For tickets purchased through other ticketing agencies, guests must contact the agency direct before the scheduled movie showtime to request a refund. It is Regals policy to support the MPAA ratings system to the fullest extent possible. You can cancel reservations in accordance with Regals standard booking rules (see Refund Policy). (Remember, Crown Club accounts are free!) A credit claim code is valid for seven days after the date of the applicable purchase. Gift cards carry NO expiration date or dormancy fees. was resolved on Aug 02, 2014. Can I still use my Subscription Pass? Signifies that the film rated may be inappropriate for pre-teens. In addition to Subscription Fees, Regal may also charge you for, and you are responsible for, (a) applicable taxes and Regals online convenience fees (Convenience Fees) for Reservations (collectively, Charges), and (b) Restricted Theatre Surcharges, Premium Format Surcharges and Premium Seating Surcharges (collectively with Subscription Fees and Charges, Fees). Each Subscription has an initial, non-cancelable term of either three months or one year (depending on which plan you choose), subject to certain limited exceptions set forth in the Subscription Rules. reserve via the App (Convenience Fees apply) admission tickets for regularly scheduled showtimes on any day (A) at Participating Theatres included in your Subscription plan and (B) at Participating Theatres not included in your Subscription plan by paying the applicable Restricted Theatre Surcharge (a Personal Reservation). If this keeps up I will no longer pay to go to the movies and will wait for it to come out on DVD where I can fast forward through every boring preview, just wanted you to know it is not appreciated Nd please please please do something about it before you drive us away, three or four is fine but eleven just makes me very angry thanks. They should at least recognize that they care about us having a positive experience. (For example: if you have booked a reservation for three pending showtimes, you may not make another reservation until after you attend one of the reserved showtimes.) I bought my ticket on the website, can I transfer it to the Regal mobile app? Is there a minimum Subscription term length? Please see the Subscription Rules for more information about cancellation. Please see one of our theatre managers if you have any questions regarding 3-D films. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Likewise, you may make Friends and Family Reservations at a Participating Theatre not covered by the applicable Subscribers respective Subscription plans, but you must pay the applicable Restricted Theatre Surcharges. Note, gift cards are redeemable at any Regal location nationwide, excluding Cayman Island locations. 2023 . For information about refunds, please see Section F.4. Im new to the Crown Club. For questions about gift cards check out or Gift Card FAQ. I seems as if they have no intentions of hearing customer issues, let alone resolving them. Locations with student pricing available are listed on this page. But the women that make up Regal's customer service team make it look easy, and can still find time at the end of a busy workday to celebrate a birthday with a party that brings the team together. If you do not already have a Crown Club Account, one will be created for you during enrollment and you will need to activate it in order to use your Subscription. G - General Audiences-- All ages admitted. No. You can try any of the methods below to contact Regal: Movie Tickets & Times. Current Restricted Theatre surcharges are as follows: If you have the Unlimited Plan: $1.50 for a Restricted Theatre offered under the Unlimited Plus Plan, and $3.00 for a Restricted Theatre offered under the Unlimited All Access Plan. For anything else, complete the form on this page or call 1-800-CINEMARK (1-800-246-3627) General Information about the Subscription Program. This signifies that the film rated may contain some material parents might not like to expose to their young children - material that will clearly need to be examined or inquired about before children are allowed to attend the film. How will Regal communicate with me regarding my Subscription? What if I'm a minor? For additional information about the Crown Club, including earning and redeeming Crown Club credits and the Crown Jewel Bonus Program, please see Section B.4 below or the. Plus, get advance tickets as soon as they go on sale, enjoy 10% off all food and non-alcoholic beverages in theatre. Please note that except for cancellation by you in certain limited circumstances described in Sections F.1(b) or G.1(b) of the Subscription Rules, your Subscription cancellation will not take effect during, and you will be responsible for all Subscription fees for, the three-month or one-year (as applicable) initial term of your Subscription. Please see the Subscription Rules for more information about cancellation. Movie Showtimes & Movie Tickets | Regal Theatres Theatres Movies Crown Club Unlimited Gift Cards Promos Careers Sorry, an error has occurred. Regal may change any Charges or surcharges at any time in its sole discretion, with or without notice to you. Regal Unlimited Rules. Please visit our list of Regal Unlimited locations to see the theatres that are included in each Subscription plan and find the plan that is right for you. Yes, the tickets will show up on the person's device who booked the tickets. Subscription fees are set forth in the App (Subscription Fees). Theatre Management at their discretion may open the facility earlier in the event they deem such action to be necessary. Reservations and admission tickets are subject to availability. https://tags.tiqcdn.com/utag/cineworld/us/prod/utag.js, https://www.regmovies.com/static/en/us/about/stars-of-hope, https://www.disneymovierewards.com/auth-dialogue.htm, ["local.dmi.wds.io", "disneymovierewards.com", "disneymovieinsiders.com", "www.disneymovieinsiders.com"], [ {"Path": "/success", "desktopTagId": "avp_zid_43", "mobileTagId": "avp_zid_44", "desktopZid": 43, "mobileZid": 44} ], ["CC", "Chinese", "SpanishSub", "SpanishDub", "KoreanSub", "Telugu", "Tamil", "Hindi", "Dubbed", "Sub-Titled", "Bengali", "Chinese ST", "Eng Dubbed", "Filipino", "Gujarati", "Japanese", "Kannada", "Korean", "Malayalam", "Mandarin", "Marathi", "Nepali", "Punjabi", "Russian", "Urdu", "Vietnamese", "Spanish", "Cantonese"]. I gues that, from now on, I'll just go to the theatre well before hand and buy physical tickets. If you need assistance for any reason, please ask one of our theatre personnel for assistance. All five Classification and Rating Administration rating symbols have been trademarked and may not be self-applied. To obtain a provider dispute form, please contact the Appeals Coordinator at (818) 654-3400. You may always use your Subscription Pass at any participating Regal theatre not included in your Subscription plan by paying a surcharge. Overview of Regal Cinemas complaint handling. No, the system is not designed to serve the function of "critic." Yes, but only for showtimes on the same day. It is important to remember that the admittance procedures still apply to those individuals that make purchases or redeem on-line ticket purchases from a ticketing kiosk. Can I refund my ticket after I make my purchase? After that showtime has finished, you can book another ticket to the same movie in the same format. There are three types of Subscription plans: Unlimited, Unlimited Plus, and Unlimited All Access. We bought our tickets in advance. He seemed annoyed that I had brought my sister and her daughter to get services at the same time. Force Majeure. Yes. Please contact Customer Assistance at https://www.regmovies.com/rcc/contact-us to request the change. Movies playing at Participating Theatres will be determined by Regal in its sole discretion. Regal Entertainment Group has a policy of opening several minutes prior to the first showing of the day to allow sufficient time for our clientele to obtain access to our facilities and to purchase tickets. Action to be necessary nationwide, excluding Cayman Island locations, I 'll just go to the?. Managers if you need assistance for any reason, please contact Customer Relations and let us know how can! The familiar wheelchair symbol is reserved for the disabled and their companions management functionality at time! Card FAQ number to reach the Customer Relations Dept may have only one Subscription at Regal! 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