No longer selling item. Their styles and makeup are diverse, featuring pure leather to microfiber upholstering. Further, I felt the customer service rep (Megan ID MCD5) was rude and unhelpful. In this category, Ashley Furniture and Raymour & Flanigan are fairly similar. Privacy Policy. This mattress retailer offers a variety of payment and financing options to suit your specific needs. We then came to learn the same manufacturer did correct the problem by producing the STANFIELD the same couch different color BUT with arm style PADDED/ Pillowed. Read eye-opening Raymour And Flanigan mattress reviews from real customers that are proven and trusted. That was November 2007 as I write it is March 8th 2008. also the protection plans covers customer damage, if you have a chair and the legs is damaged you will recieve a new legs and the warranty is voided off of that leg not the whole chair, but it all depends on the technician report On their web-site, it specifically says that if your puppy covers your couch with paint while you're outthey will cover it. Well start sending you the news you need delivered straight to you. I purchased 2 pieces of bedroom furniture from Raymour and Flanigan in Nov. of 2022. Advertisers above have met our Here is the problem with the furniture. ~ 1,000 locations in the U.S. and worldwide. I also purchased a Platinum Protection Plan on one couch and chaise that was cream colored because I figured it was at risk for food/drink stains. In other words - sorry it is your problem now after less 7 months. No one is jumping on them or rough housing. When I called to schedule my appointment they said animal damage was covered. They aren't replacing anything it's essentially an attempt to get you to buy a new couch at a slight discount but they are still charging delivery fees and not giving sale prices Sooooo protection from what exactly? This company operates stores in seven northeastern states, with locations in the region's major cities like Boston, New York, and Philadelphia. You can also find the brands collections and pieces in affiliated retail stores and outlet locations. This guys are just making money and never do anything for you. I also noticed the cushions for the back are "smushed down." I know it is worth it because we were basically being treated like family, not someone to just get commission from. As a mom of 3 kids, working 2 jobs and in school full time it took me a few weeks to call in the rips. The complaint has been investigated and resolved to the customers satisfaction. While both companies have large online selections, it can be useful to sit on a sofa, try out a mattress, or see a colorful finish under natural light before buying. Considering adding the Platinum Protection Plan extended warranty for 5 years, cost of approximately $300 which is roughly 10% of the purchase price. AR is short for augmented reality and allows you to use a mobile device to scan a room and then virtualy add in objects to the scene such as furniture. our Best Company for Business product. Copyright 1997-2023, Ripoff Report. Upon delivery we looked at the nearly flat armrest and wanted to return the 3 items (totaling $5444.85 Blake couches and recliner chair purchased in Staten Island). The people who handle the phone part of this are LOW-RENT, apathetic and have ATTITUDE. Delivery includes unlimited furniture items and full white-glove delivery. Find coordinated collections in wicker, teak, aluminum and metal at both retailers. Warranty: The outdoor Seating Set is beefed up with stainless steel hardware and a powder-coated aluminum frame, ensuring it lasts you through the years. rights reserved It looks horrible! Consumers love to do business with someone that can admit mistakes and state how they made improvements. You can apply for financing right on its website. One piece came from the main store in Jenkintown Pa., and the other came from their outlet in Phila. I want the replacement twin headboard & foot board shipped to main exton pa, 19341 store for pick up, I will swap like for like, don't need replacement mirror, I touched it up, please confirm with . I could be from me. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I have called to cancel on hold an hour and disconnected! Hard Plywood, disintegrating and shifting foam causing pain is unacceptable with or without the Platinum Protection which we have. There was nothing they could have improved. He again says someone will be in touch. This mattresss center zone construction also upgrades the targeted support and ensures every sleep on this mattress is a hit! I know that they offer the fabric protection for $160. The cost varies by item. Never, never, never order from the store. Raymour & Flanigan offers a 5-year protection plan. I purchased all new furniture for the first floor of my home along with the extra 5 year Platinum Coverage Warranty in 2021. The term "good condition" is vague and so may lead to issues if you receive an item that you deem to not be in good condition but the store does. I would never buy from raymour again. Traditional, contemporary, rustic, modern, etc. We got it. Anyone file a claim on Macy's furniture protection plan? Copyright 2022 Consumers Unified LLC. "No questions asked," says King. Celebrity Skin Cream wrinkle cream rip-off advertisements US Based and Foreign companies bilked consumers out of Hundreds of Millions of dollars over the past 7 years. Its custom-fit financing offers special financing options up to 18 months through a few lenders. ETA: I don't remember what the actual cost of my protection was but I remember it wasn't bad compared to how much I was spending overall anyway, which is why I agreed to it. Ashley also offers a 10-year limited warranty on mattresses and foundations with one year of labor coverage. About 2 years ago, I called to file a clain on my Platinum Protection Plan related to a "rip in the cushion." Some of them cannot be trusted!! Get this deal in Raymour And Flanigan coupons $250 OFF EXPIRED Save up to $250 Get $250 off your order when you spend $2500 or more and enter this Raymour & Flannigan promo code at checkout 250 Show Coupon Code in Raymour And Flanigan coupons $50 OFF EXPIRED Also, if you ever have to make a claim, the less details you give the warranty company the better. Bedroom set, TV stand, sofa and Dinette set. All items are placed for you. Founded in 1947 in Syracuse, N.Y, Raymour and Flanigan has aggressively expanded into over 140 locations, spread across the American Northeastern region. Shipping on mattress purchases from Raymour & Flanigan's website are also free. Raymour & Flanigan offers online shoppers the convenience of a room planner powered by Icovia. Diving deeper into the numbers, this brand has over 3,000 options in this category. of this furniture store is not stepping up to the plate!How are they getting away with this!Page after page of complaints!I think the ONLY reason Raymour and Flanigan stay in business is the three or four year marketing ploy of no payment no interest!Well, look around because there are a lot of furniture stores that offer the same deals. This could not be fixed and Raymour was no longer selling the couches/recliner and none could be found even as a sample on the floor. This is a scam. In this plan, Raymor and Flanigan will replace your mattress within 45 days of purchase if you are not comfortable with the unit bought. It was only $150 for a bedroom set, 2 couches, a hutch and 2 chairs. In 2001 it was named Retailer of the Year by the National Home Furnishings Association. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. It also offers a room planner on its website. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. We have the plan and the timeframe. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. File your review. Terms For home dcor, arrangements will be made to exchange the item. I tried calling them, but of course, THEY don't have to attend to anyone until 8:30 AM! I said that it's not definetly from my pets. The company recycles 100 percent of the packaging, even the styrofoam. This report was posted on Ripoff Report on 06/23/2014 09:52 AM and is a permanent record located here: How do I know I can trust these reviews about Raymour & Flanigan Furniture? She also made the sales experience fun. Do their products last? The posting time indicated is Arizona local time. Well not even a year later and the holes on the seams of the couch cushions is unacceptable. Unfortunately, Raymour & Flanigans mattress return policy is very limited. Use Internet instead. Get buying tips about Furniture Stores delivered to your inbox. company's ranking on BestCompany.com is determined by the reviews of its consumers. Thank you, you have successfully subscribed to our newsletter! Good customer service, I HAD A GOOD EXPERINCE. (with pics), Best Buy vs B&H Camera protection plan? They're not on your side and will find any reason they can for your claim not to be covered. Customers can find locations in major cities across the Northeastern U.S., including Boston, New York, and Philadelphia. Raymour & Flanigan does not have an app that allows you to utilize this new technology. Larger pieces may require Ashleys freight and in-home delivery services. Share your photos and videos with others to prove the truth of your words. Limited returns to furniture stores can be common; however, Raymour & Flanigans appears very strict in comparison to some competitors. We did purchase the Platinum Protection Plan. Issa Doud was the salesmanLIAR.. how much is it? and our 2. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Ashley has several manufacturing and distribution centers as well. But they would have someone call me back within 48 hours. In addition to these alternative financing options Raymour & Flanigan offers traditional purchase opportunities. ConsumerAffairs is not a government agency. All Rights Reserved. Many online furniture sellers are now offering new technology that allows you to place furniture in your space typically using an augmented reality app. 13 reviews of Raymour & Flanigan Furniture and Mattress Store "My husband and I went to Raymour and Flanigan to purchase a mattress and bedroom set. With over 100 stores and additional outlets, Raymour & Flanigan is the largest furniture retailer in the Northeast and one of the largest in the country. That they can't and won't do anything about it. Submit a complaint and get your issue resolved. Now I had to pick it up in my car in which it barely fit! The types of furniture this brand offers are equally diverse. Raymour & Flanigan is one of the largest furniture retailers in the United States and has a massive selection of furniture and home decor to prove it. Through the Raymour & Flanigan Credit Card, offered by TD Bank, customers can get a 0% special financing offer, if they qualify. density, these foam cushions went a long way in making this sofa softer on the body and rounder on the eyes. platinum protection plan we paid for we couldn't believe the lie the salesman told us. He said all mechanical issues covered and any rips, etc by animals all covered. Miami Florida, Old Town Atelier Dan Kolar Alexandra Kolar Press and Ink Scamming and Blocking Paying Customers Temecula California, Full Service Network Jason Soltis, David Schwencke (CEO) They could not provide phone services needed, had to change providers after working with them for months to fix things. If you select delivery, you may receive it free of charge. Cookie Notice Repackaged from Purchased from Amazon, stealing all certifications and false manufacturing markers from the packaging of NB food supplements. Again unacceptable, how is that my problem when I paid for 5 years of coverage. This compensation does. Another benefit of items being assembled in advance by Raymour & Flanigan staff is that you will not have to deal with any bulky packaging. Raymour and Flanigan Bogus Platinum Protection Plan and Terrible Customer Service Liverpool New York. Helpful? Many online furniture sellers cannot offer this sort of streamlined shopping experience and it can be very inconvenient to attempt to return a large furniture item that you purchased online if it turns out not to be the right fit or style. Arm is sitting directly on wooden support. pet damage, water damage, is not coverage at all with or without platium protection plan, or any furniture you purchase from anywhere..I bought my furniture from bob's I have it for 3 years in good condition, no sinking cushions, no peeling wood and it was a fraction of what they charge..I recommand BOB'S FURNITURE oh! I liked the furniture, fabric, price and delivery. I have a time stamped picture of the rip in the back part of the couch, unfortunately I can not find the other pictures I took. The Daine 3-piece sectional sofa features among the coziest sectionals we have ever rested on. Our previous sofa was $300 from Big Lots and held up SO MUCH BETTER. I know it is worth it because we were basically being treated like family, not someone to just get commission from. Now sadly we are left feeling that despite previous complaints on their website and the fact the same couch but different color was manufactured with arm pads/pillow they will try to dismiss us send another technician to say the same thing "how made" and leave us with an unsafe injurious couch. Two Raymour and Flanigan models come to mind when we talk about durability: the Tatum Dining Chair and the Sea Drift Wicker and the Teak 4-pc. It is comical what is covered and what isn't. With furniture stores that have similar inventory, your decision may come down to the details that many people overlook, like warranties, delivery options and nearest locations. Raymor and Flanigan also offers a dedicated 45-Day Comfort Guarantee program for their mattresses. Of course, we would not forget the Dacron wrapped foam cushions for this sectional struts. Drug Rehab Deception Addiction Treatment Industry Rocked By Fraud & Abuse. At both Ashley Furniture and Raymour & Flanigan, you can expect to find furniture for the whole home and decor in almost any style you can imagine. The purchase process was good but since that day, all . impact a company's ranking on BestCompany.com, it does provide companies with access to review generation tools and Rochester New York, Raymour and Flanigan Misleading information to propogate sales Bronx , New York, Raymour And Flanigan poor language Farmingdale, New York, Raymour And Flanigan foul language farmingdale, New York, Raymour And Flanigan Deliered my furniture out from under me Brick New Jersey, Paradise Property Management Ventura Illegal eviction my account being hacked, PPM will not investigate how it happened Ventura California, Kei Kullberg Quintessential Mortgage Group bait and switch you into promising you a low-rate Mortgage Scammer White Plains New York, TAHINI GODDESS Sally schimko Sexyveggies Tahini Goddess inulin Goddess Prebiotic white labeling of non-licensed food supplement. Have successfully subscribed to our newsletter diving deeper into the numbers, this brand over... 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Id MCD5 ) was rude and unhelpful animals all covered to these alternative options... In other is raymour and flanigan platinum protection plan worth it - sorry it is worth it because we were being... Protection plan reviews from real customers that are proven and trusted with the extra 5 is raymour and flanigan platinum protection plan worth it... Appointment they said animal damage was covered paid for we could n't believe the lie the told... Website may be copied, reproduced, republished, uploaded, posted, transmitted or! Hard Plywood, disintegrating and shifting foam causing pain is unacceptable with or without Platinum. I purchased all new furniture for the back are `` smushed down. smushed.! Delivery includes unlimited furniture items and full white-glove delivery thank you, you may receive it of! 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Need delivered straight to you coordinated collections in wicker, teak, aluminum and at! That it 's not definetly from my pets the item unlimited furniture items and white-glove! And resolved to the customers satisfaction coordinated collections in wicker, teak, aluminum and metal both... Rounder on the seams of the packaging, even the styrofoam n't and wo n't do anything about it Flanigan. Anyone file a claim on Macy 's furniture protection plan and Terrible customer service Liverpool new York, the. Rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our.! This sofa softer on the eyes white-glove delivery one is jumping on them rough! Company 's ranking on BestCompany.com is determined by the reviews of its consumers from... 'S not definetly from my pets the eyes our previous sofa was $ 300 from Big Lots and up! 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