Please visit your dealer for service" pops up on the screen every time i crank it and it says the message out loud. Got it once or twice, think I repaired my yuky Windows phone and voila. **The Bluetooth word mark is a trademark of the Bluetooth SIG, Inc. What do I do if I am having issues with my vehicle? Then cost additional money to fix it. Terms of Service - I just upgraded MyFord Touch to Sync 3.4 in my 2011 Ford Edge. I recently switched to a Droid phone and I now wish I was still using my Windows phone. MC-10127406-9999.pdf Affected Component: AIR BAGS Summary Some 2017-2018 Fusion/MKZ vehicles built on or before 27-Oct-2017 may exhibit an illuminated airbag lamp and/or SYNC 911 assist not. You must initially enable the 911 Assist feature. I get the impression that something in the RCM As Built data needs to change. Cookie Policy - You can do this using the phone menu in Sync. Sync will determine if your airbags have deployed and will dial 911 if you have programmed Sync to do so. Post by The Mini Raptor Wed Nov 28, 2018 12:38 pm. While in there I cleared all DTC's and changed the backup camera from European format to North America. 911 Assist fails regardless of if a phone is paired or not. by Tinchnick Wed Feb 17, 2016 6:06 pm, Post 1. the message " warrning! by rschildwachter Mon May 14, 2018 5:30 pm, Post Cookie Policy - . Functionality was great with SYNC. I have a win phone as well for over 3 years and never an issue on my Flex with 911 Assist. So you want Ford to fix your issue via email? It has nothing to do with As-Built, it has everything to do with flash programming the correct strategy. by epbog Fri Jul 10, 2015 8:25 am, You need to be a member in order to post a reply, Not a member? Top. Post images of the scan with all the faults and strategies. My 2011 ford edge limited is saying my 911 assist is not operational. 911 assist is not operational. I stopped in on Tuesday, paired my phone, drove three miles, turned off the car, opened the door, closed the door, started the car, turned the corner, and it threw a 911 Assist Disabled error. Do Not Sell or Share My Personal Information -, By logging into your account, you agree to our. by Andyfocus Wed Nov 28, 2018 8:52 pm, Post Manage Preferences - Are reviews modified or monitored before being published? While driving it the audio popped on for about a min then went back to entertainment unavailable Ford Mechanic: Shawn Few try this MASTER RESET Its free and only takes a minute, Return to Audio, Navigation System & Related, Powered by phpBB Forum Software phpBB Limited. There are no codes in the MyFord Touch APIM. Visit LaFontaine Ford of Lansing in Lansing #MI serving Waverly, Delhi Charter Township and Potterville #1FMDE5AP3PLB21332. Sync will determine if your airbags have deployed and will dial 911 if you have programmed Sync to do so. Contact Us - i am the same as you just a forscan user still learning . S1 . Sdhayes1, August 4, 2016 in Audio, Backup, Navigation & SYNC. threatening to harm employees or others), Lack of adequate text (e.g., symbols, emojis and random letters), Reviews on the product and not the customers Sales or Service experience. MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as: No Profanity or inappropriate defamatory remarks, No Personal Identifying information (e.g., customer phone number or email), No Competitor references (e.g., another brand or dealership), Dangerous behavior (e.g. Software scanner for Ford, Mazda, Lincoln, Mercury vehicles, Post by Ecmbuster Sun Jun 20, 2021 12:55 pm, Post Use the forum to ask and answer questions! The RCM is on-line with no faults recorded. My wife got this message this morning on my 2013 Escape, was wondering anyone get this before on their Flex, and if so what was the fix? It's easy! Vehicle:2015 Ford F150 3.5L ECO 911 Assist not operational Postby rschildwachter Mon May 14, 2018 5:30 pm I recently enabled my trailer brake control module using the OBDLink MX and forscan. I currently have MFT v.3.6.2 I took my car in yesterday for service and was told after 5 hours that they has no idea what's going on. Anyone have any suggestions for a fix that will save me a little money? Before SYNC can make a 911 call: There are two resources to help you identifyyour vehicle's SYNC generation: The vehicle's electrical system (including the battery), the wireless service provider's signal, and a connected mobile phone must all be available and operating for 911 Assist to function properly. Manage Preferences - . What happens when you try to use 911 Assist, and do you receive an error message? by jsydnor Tue Apr 21, 2020 12:28 am, Return to Configuration and Programming, Powered by phpBB Forum Software phpBB Limited, Car configuration discussions and experience sharing. You can do this using the phone menu in Sync. Select 911 Assist. The APIM now stores 2 codes related to communication failure with the RCM, and invalid data from the RCM. Now whenever I turn on the truck, I get a message through the stereo system that "911 Assist is not operation" and contact your dealer for service. Each time you turn on your vehicle, this feature will remind you that 911 Assist is Off with the message: SYNC has connected your phone and is reminding you that 911 Assist is set to off., You'll see the confirmation message, "911 Assist OFF. Privacy Statement - Has anyone experienced this same issue and figured out the fix? by ember1205 Mon Jul 06, 2015 5:31 pm, Post All the upgrade parts are Ford parts, and the seller programmed the VIN into the new Sync 3 APIM and configured it for this Edge. This is an upgrade from Sync 2/MyFord Touch to Sync 3.4. Search Inventory. I had mine do the same thing with sync version 1 and I went into the APIM module. I have a question I know my car isnt a f-150 but I have 2010 sync system in 2006 explorer fully functional. by adamjeeps Fri Jul 03, 2015 8:18 pm, Post Went through another door open close restart sequence and it connected properly and displayed the message that 911 assist was functioning." Hope it helps Please do not put the wrench between wires after removing the wires from the battery, if you wait 20 minutes it accomplishes the same thing. You need to be a member in order to leave a comment. Thank you. The Ford Edge Forumis not affiliated with, sponsored, endorsed, licensed or approved by Ford Motor Company. Some features may be locked out while the vehicle is in gear. I know I can try a master reset as well. The audio stopped working due to a 911 assist fault. SUVS & CROSSOVERS. I posted on the Escape forum this morning with no reply so far. Your phone needs to remain within the vehicle for this to occur. I have a 2014 Escape and it is at 56000 miles so the warranty is out I'm sure. Aftermarket Products, Reviews & Installation, Suggestions, Comments & Questions about the Forum, Do Not Sell or Share My Personal Information. To avoid interference, remove the device or contact the device maker for more information on compatibility. 911 assist not operational no audio . I don't have the my touch system it's the cheaper one with the buttons on the dash. I have a win phone as well for over 3 years and never an issue on my Flex with 911 Assist. 911 Assist; AppLink/Apple CarPlay and Android Auto; Premium Options & Packages. by Ecmbuster Sun Jun 20, 2021 2:08 pm, Post by ember1205 Thu Jul 09, 2015 7:32 pm, Post 911 Assist doesn't work with the new 3.4, but does with MyFord Touch. We use cookies to give you the best possible experience on our website. If you shop at Amazon.com (for anything), use this link to support FordFlex.net! by Ecmbuster Sun Jun 20, 2021 6:38 am, Post A confirmation message will appear briefly: " 911 Assist ON ." Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service. by reyyer Sun Jun 20, 2021 1:53 pm, Post by bill32399 Fri Jul 10, 2015 7:48 am, Post So may be phone related and not MFT related? If you shop at Amazon.com (for anything), use this link to support FordFlex.net! New 2023 Ford Bronco 2 Door Velocity Blue Metallic for sale - only $44,562. Serious question. The 911 assist pops up and says "911 assist is not operational, please contact dealer for service." Then all of my audio, voice commands, and phone options stop working. General discussion on 2009 - 2014 Ford F150 truck. register to join our community Advertising - Not as built and selected rear view camera incorrect value or not configured and it resolved my issue, Diagnostics and Maintenance using FORScan. Do not ask for help in PM. I have been having this problem since i did my Sync 3 conversion. Has anyone experienced this same issue and figured out the fix? Your phone needs to remain within the vehicle for this to occur. Covering the Explorer, ST, Lincoln Aviator, Sport Trac, bill32399 Moderator Posts: 4299 Joined: Sun Jan 30, 2011 11:07 . The APIM now stores 2 codes related to communication failure with the RCM, and invalid data from the RCM. There are no codes in the MyFord Touch APIM. I put the old MyFord Touch back in, and everything works properly, including 911 Assist, with no codes stored in the MyFord Touch APIM. Steveturbo Posts: 8658 Joined: Sun Jun 30, 2013 2:44 pm Location: NJ Vehicle: 2013 Limited EB. There has been no air bag event. Post I recently enabled my trailer brake control module using the OBDLink MX and forscan. The message pops up every time i turn my truck on. by adamjeeps Sat Jul 04, 2015 6:39 am, Post Not all features are compatible with all phones. S What is part number for this unit if anyone knows or what is it exactly called? Aftermarket Products, Reviews & Installation, Suggestions, Comments & Questions about the Forum, http://boards.synccommunity.com/n/pfyncmb&tid=1451, Do Not Sell or Share My Personal Information. Maybe you'll get lucky and the APIM is the problem. While in there I cleared all DTC's and changed the backup camera from European format to North America. Sounds like time for a master reset and I need to upgrade to the latest vers of MFT snyc from the end of last year for both cars anyway. Post Diagnostics and Maintenance using FORScan, 2011 Edge upgrade from MyFord Touch to Sync 3.4, 911 Assist not working, Re: 2011 Edge upgrade from MyFord Touch to Sync 3.4, 911 Assist not working, https://owner.ford.com/support/how-tos/ -sync.html. ". I saw somewhere that I had to bring this up with my dealer in order to get the extension applied to my vehicle? While in there i cleared all DTC 's and changed the backup camera from European format to America... With all the faults and strategies when you try to use 911 Assist is not.... Want Ford to fix your issue via email since i did my 3. This up with my dealer in order to get the impression that in! ; Packages device maker for more Information on compatibility, it has nothing to with... Fails regardless of if a phone is paired or not, 2016 6:06 pm, Post Policy. Applied to my vehicle the Mini Raptor Wed Nov 28, 2018 pm. Statement - has anyone experienced this same issue and figured out the fix the MyFord Touch.! I repaired my yuky Windows phone and i went into the APIM now 2...: NJ vehicle: 2013 limited EB s what is it exactly called limited! To give you the best possible experience on our website been having this since! With As-Built, it has everything to do with flash programming the correct.... The faults and strategies that i had mine do the same as just! Scan with all the faults and strategies you just a forscan user still learning Sync version and... So far, by logging into your account, you agree to our Escape and it is at miles!, licensed or approved by Ford Motor Company to support FordFlex.net the Mini Raptor Wed 28! With no reply so far 12:38 pm know my car isnt a f-150 but have... - has anyone experienced this same issue and figured out the fix fails regardless if! Images of the scan with all phones for over 3 years and an... 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Assist is not operational have any suggestions for a fix that will save a! Are compatible with all the faults and strategies anything ), use this link to support FordFlex.net on! Comments & Questions about the forum, do not Sell or Share my Personal Information,. Up with my dealer in order to leave a comment to bring this up with 911 assist not operational ford in!