We will accept one of the following: a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions. If the damage could be a risk to personal safety, you can call 0800 731 3699to report the damage. We can check the chip in your pass at one ofour. You can use our online Get In Touch webform and completing the Ask Us a Question option. You can email [email protected] your new address oralternatively you canvisit one ofourMerseytravel Centres. Email: [email protected]. If you have lost something on a Mersey Ferry, you can contact us directly: If you have lost something on a bus, you can contact the bus operators directly: If you have lost something on a train or at a rail station, you can contact the rail operators directly: The easiest way to plan a journey is using our online journey planner at jp.merseytravel.gov.uk. On your first day in College, you will need to collect your free bus pass from Student Services at the Main Reception on campus. Please send photocopies, not the original documents. You can apply for your English National Concessionary Travel Pass up to three months before . colour. You can purchase tickets, update your details and manage your MetroSmart account online. However, if you receive Universal Credit you will not have to pay the fee. I think Ive left something on the bus. Write by: . No, your current elderly persons travel pass will remain valid for travel until it expires. At all times, on a Saturday, Sunday and bank holidays. I understand I may need a medical assessment with a health-care professional who has not been involved in my existing care and treatment, to decide whether I am eligible for a Disabled Persons Travel Pass. Replace a faulty Medway bus pass You can also replace your stolen bus pass by phoning us on 01634 333 333. S.S.S. How do I renew my bus pass in Northumberland? If you need further support or have any questions about the LCR Resident Discount Scheme, you can use our online Get In Touch webform and complete the Ask Us a Question option. Find out about public transport fares and passes. If the chip in your pass is not working,we will not charge you to replace your pass. Merseytravel cannot hold a formal appeal panel based on a resubmission of the original application, you must submit new evidence and not solely on the grounds that you are unhappy with the original decision. I have lost my pass/it has been stolen. Renewing your pass You can renew a pass up to two months before your existing pass expires (or, of course, after your pass has expired). We are unable to provide a copy of the receipt of this type of payment. My pass is damaged Seven days after you have notified us of the loss, a replacement can be ordered by contacting us again and paying the fee of 10.00. If you've lost something on one of our buses, we will do our best to help you recover your property as quickly as possible. Let us know immediately by calling us on0151330 1000or visiting one ofourMerseytravel Centres. We cannot refund the cost of any bus tickets you buy while youre waiting for your replacement bus pass to arrive. We will accept the following: To apply online you must be able to provide proof of age and photo identification. We normally send Wirral View on Fridays so please look out for it. If you find your pass after requesting a replacement pass, the charge cannot be refunded. You can visit a Merseytravel Centre for face-to-face support for most of your travel and ticketing needs. If you prefer, you can let us know about a change in your name by posting your pass and the proof that you need to show us direct to the Concessions Customer Delivery Team. A bus operator in the North West. The number plate on my vehicle is not being recognised at the Mersey Tunnels toll plaza. Merseytravel Centre when you bring your application. You can either visit a Merseytravel Centre in person or send an email to [email protected] with a copy of any of the following: Please make sure that you provide details of your old address, your full name and date of birth when you contact us. I have lost my student ticket, what should I do? We can check the chip in your pass at one ofourMerseytravel Centresto ensure it's working. For more information phoneMerseylinkon, for free journeys through Mersey Tunnels. Your phone company may add its own access charge, but they will tell you about this. Please note - we cannot replace lost or stolen passes via email. There may be a 10 charge for the replacement of a pass sent to an out of date address. Sa Parole pour Aujourd'hui. Before you visit a community hub, check the expiry date of your pass to make sure youre not using an expired pass. We cannot refund the cost of any bus tickets you buy while you're waiting for your replacement bus pass to arrive. For more information contact Mersey Tunnels on, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. If you prefer, you can let us know about a change in your name byemail [email protected]. Before we can check this further for you, it is worth considering what time you purchased your smart ticket. Book a library appointment to replace your free bus pass. Proof that your address is in Merseyside (for example, a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions). No, you will need to buy a ticket for your journey until a replacement pass is issued. Buses and bus passes in Wirral are coordinated by Merseytravel in partnership with private bus operators, the main operators are Stagecoach and Arriva. You must provide photographic proof of your address to confirm that you are a permanent resident within the Merseyside area. Once you become eligible for your English National Concessionary Travel Pass we will automatically send your card to you by post. If it is a school bus pass not issued by Arriva, we suggest you start by . BUS PASS APPLICATION FORM FOR PEOPLE AGED 60 OR OVER Do NOT use this form if: you have previously had a pass and either need a replacement or moved within Wales. - Pay once and use it as many times as you like throughout the term. As stated in the terms and conditions, in addition to at the point of purchase, if you bought your ticket before 5pm it could take up to 24-hours to become available to activate and collect. If your Senior Pass has been stolen, report it to the police. If you prefer, you can let us know about a change in your name byemail to. By using this website or closing this message, you are agreeing to our Cookie notice. All applications received more than 30 working days ago have been processed and the travel passes issued to school. February 26, 2023 . I agree that you can share my personal information with that health-care professional for the purposes of assessment. Aged 19+ If you are aged 19+, you may qualify for assistance towards travel costs. >> merseytravel birkenhead bus station phone numberNitro Acoustic. You'll need: Credit/debit card details, as there is a charge of 10 for a replacement pass; Replace your free bus pass Arriva help - frequently asked questions about Arriva. Replacing stolen passes. If you are eligible for a Local Travel Pass and have applied in person at a Merseytravel Centre, then you should receive your pass on the same day, or on your 60th birthday if you applied in advance. << Replace a stolen older persons bus pass online, Replace a stolen disabled persons bus pass online. Renew, replace or update a disabled persons bus pass. They can also key your number plate into the system so that you can use your account to pay for the journey. Receive 8 points or more under the 'Moving around' or 'Communicating . Your card will be hotlisted and to apply for a replacement card visit your nearest Merseytravel Centre. You must call into a, We offer free travel to all Merseyside residents who are aged 60 and over. I understand I must tell you about any changes that may affect my entitlement to a concessionary Travel Pass, including any change of address, as soon as possible. Merseytravel Centres: Locations and opening times. This page is not monitored 24/7. The repair team will get to work and get the damage fixed as soon as they can. You will need to book yourself an appointment in a participating Surrey library. Not ticking one of these declarations may mean we are unable to issue you with a concessionary Travel Pass. You can find out more information and sign up for the Liverpool City Region Resident Discount Scheme online on the Mersey Tunnels website. 180 days of social studies 5th grade answer key; florida high school track records; milwaukee packout mods; metallica madrid 2022; If you previously held a licence, we require proof from the DVLA that the licence has been revoked or surrendered for no other reason than medical purposes. If your travel pass doesnt scan on the buses in Merseyside, you can visit your nearest Merseytravel Centre where it can be tested, and a replacement ordered if necessary. If you have lost a belonging, call our Lost Property Office on 0151 955 2368 or email [email protected]. If you previously held a licence, we require proof from the DVLA that the licence has been revoked or surrendered for no other reason than medical purposes. If there's no clear or obvious damage to the pass we'll arrange for a replacement free of charge. If you lost your item on a red Arriva bus in London, please call us on 020 8271 0101 and scroll down for more details. Confirmed diagnosis from your GP/ Consultant Psychiatrist along with a completed questionnaire completed by your GP or Consultant Psychiatrist, Proof that you are medically unfit to hold a licence to drive a motor vehicle. Updated 01:22, 8 MAY 2013. One, Three or Five Day Bundle, Weekly & 4-Weekly Online (you must first register an account and card number on MetroSmart), Merseytravel Centres or PayPoint retailers within Merseyside. Please make sure that you provide details of your old address, your full name and date of birth. Customer Services Contact Centre: Opening hours and contact numbers. If you continue to have problems, you can email a photograph of the front of your vehicle number plate [email protected] with an explanation detailing the issue that you are experiencing. Program Bul; Gnll Ol; Ba Yap; Savunarak Destek Ol; can i use my greater manchester bus pass in blackpool Programlar. Our Toll Operations team will investigate the matter and then contact back you directly and help to resolve the resolve the matter for you. Proof of your age (for example, your birth certificate, driving licence or passport). The easiest way to top-up your T-FLOW account is to sign in to your account online using the Mersey Tunnels website. Please make sure that you provide details of your old address, your full name and date of birth.. Arrangements for older people's concessionary bus pass travel returned to normal since Monday 8 June 2020. I want to report a damaged bus stop / shelter. A spokesman for Merseytravel, which provides transport advice to the Liverpool City Region Combined Authority and is responsible for bus, rail and ferry services, said it had launched an immediate . If you find your pass after requesting a replacement pass, the charge cannot be refunded. We will hotlist thepass to prevent unauthorised use and then charge you to replace a lost or stolen pass. Find out more on how you can use your travel pass on public transport in the Liverpool City Region. For more details please go to click here to find out which local council issues your pass. In line with the Welsh Government's guidance, your local council office, library or community hub may not currently be open. It must be dated within the last 12 months. Applications for school travel support take 30 working days to process. You can find more . Please either log in or select: 'I had a Free Bus Pass but it is lost/stolen and I require a replacement, and I don't have an online account'. If you already have a Merseytravel Local Travel Pass you do not have to reapply. Please make sure that your photograph meets our digital standards. If you do not have any photographic proof of age, you will need to take your Birth Certificate and apply in person at one of our Merseytravel Centres. Changes to the older and disabled bus passes - times of travel. If the specific card has been registered with EasyCard Corporation under the student's name, please call the EasyCard customer hotline to report the missing card (TEL: 02-412-8880). Designed and powered by If you want to know when you will receive your Merseytravel National Travel Pass check the ready reckoner on pages 13 - 14. Any payments made using a mobile device (e.g. Concession, Merseytravel, PO Box 1976, Liverpool, L69 3HN. Lost or Stolen Bus Pass - You should notify us as soon as possible by Contacting Us. We will accept one of the followingas evidence;a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions. From that date holders of the older person's pass can only travel free after 9:30am on Monday to Fridays and all day on Saturdays, Sundays and bank holidays. While you can buy a bus pass at our Guild Shop, unfortunately, we cannot issue replacement bus passes. However, if you receive Universal Credit you will not have to pay the fee. I understand that you will deal with all documents relating to this application in line with General Data Protection Regulations and you may share them with other local authorities and the police to detect and prevent fraud. Network Railowns the infrastructure, including the railway tracks, signals, tunnels, bridges, level crossings and most stations. You can also replace your lost or damaged bus pass by phoning us on 01634 333 333. Renew a bus pass. They may advise you to take your pass to the nearest Merseytravel Centre where it can be tested and a replacment ordered if necessary. /Subtype/Image /OPM 1 Your new pass will be not sent until a week before your old pass expires. Why must I now pay 10 for an Over 60s Travel Pass? Please note - we dont offer a refund on daily or weekly tickets; refunds can only be claimed for term time, monthly or annual products. We will charge you to replace a lost or stolen pass. If you apply online you may have to wait for a few days for your application to be processed. Do I need to change my Local 60 + Travel Pass to the new design? Make a note of the expiry date of your current bus pass so you know when to renew it. Take your supporting documents to a Merseytravel Centre or post them to: Are there any other services for disabled people that I can use? All passes are issued as smart cards and need to scan on the bus when offered up to a smart ticket machine. ck3 alexander the great dna. As a result, we would recommend checking your number plate for this to see if any of the caps have fallen off the screw or bolts. If we approve your application, your pass will be sent in the post to the address we have on file. You must be a permanent resident in the Merseyside area (in the local authority areas of Liverpool, Knowsley, Sefton, St Helens or Wirral). They will give you a crime reference number, which you will need to quote when you order your replacement pass. Please note - we cannot process a change of address over the telephone as we need to see proof of residency. %&'()*456789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz This same problem is also common with the letter D and C etc. You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to help with your query. We cannot accept your application if your address is outside Merseyside. Your supporting evidence must be dated within the last 12 months. Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres. We are sorry for any inconvenience caused. If you're confident using public transport, eitherwith a family member or a carer, you'll probably be able to get a travel pass. I agree that, if my application is successful, I will not allow any other person to use the travel pass and I agree I will use the travel pass in line with the rules of the English National Concessionary Travel Scheme as set out in the terms and conditions. Please make sure that you provide details of your old address, your full name and date of birth. Each coupon is valid until January 31, 2023. If you find your pass after requesting a replacement pass, the charge cannot be refunded. This is likely due to your active Direct Debit payment date on your account. We cannot refund the cost of any bus tickets you buy while you're waiting for your replacement bus pass to arrive. Your Disability (this section of the form must be completed) A. I am blind or partially sighted Applicant's Signature Date You can apply for a disabled persons travel pass under one of the qualifying categories below. directly to Merseytravel. Pensioners face bus rule change. Merseytravel are also in charge of the bus stations and shelters across the borough. My pass does not scan on buses within Merseyside. What to do next will depend on where you lost your item. If so, please contact your local Council Caerphilly on 01443 866550 The police will give you this number when you report the theft. They may, at their discretion, replace a lost or stolen ticket or pass (with a ticket or pass of the same date and type) for a 25 charge. Telephone: 0151 330 1000 B. Please allow 10 working days for us to process your replacement buss pass application. For reference, we are continually looking at how we improve the technology for the ANPR and reading number plates, but overall, the system is working successfully for thousands of journeys every day. You will need to wait 3 working days before logging back into your online account and setting up a new Direct Debit instruction with your new payment details. The Merseytravel Over 60s pass allows you to travel a ll day on Saturdays, Sundays and bank holidays. Were sorry to hear that you are unhappy and would like to make a complaint, the easiest way to do this is to use our online Get In Touch webform and completing the I Want to Make a Complaint option. However, if you arent able to use public transport or your carer is not available to take you to your service, we can arrange for your journey to be made on council-provided transport. Any time Monday to Friday, except for journeys which start between 6.30am and 9.30am. Mersey Ferries also offer a range of cruises. } !1AQa"q2#BR$3br A disabled person's bus pass allows people with specified disabilities free bus travel throughout Medway and Kent and on registered local bus services in England. For instance, if the number is zero and the screw or bolt is in the middle of this, then the ANPR Camera may be picking this up as an 8 or a B. 22. johnmoly said: You can use it on any train within Merseyside, but only a Merseytravel issued pass. Get In Touch webform and complete the Fix It / Report It option. I have lost my Multi-journey Saver ticket, what should I do? If you did not receive a receipt when you made the payment using this method; unfortunately, we are unable to provide you with a copy receipt and would advise that customers ask the member of staff for their receipt when making their payment. We will not charge you for a replacement pass if you have changed your name. Your subscription could not be saved. JFIF Adobe e C
4"@.0&4KBONJBIHS^xeSXqZHIhiq{Qdx C=""=VIV T" Lost or stolen Merseyrail Only Railpass Online. Bring your faulty pass to a community hub. If the ANPR Camera is not reading your number plate, first thing to do is to make sure that you dont have any old fast tags in your vehicle. /Height 596 If you've already applied and you'd like to track your application or have a card and you'd like to update your details, please . Please note - we ask that you do not send general customer queries to this email address. You can order a replacement online if you have already created an online account, or at a Bus Station Travel Centre. We may contact you to ask for more details about your disability or you may be asked to attend an assessment. Higher Rate Mobility Disability Living Allowance, War Pensioner Mobility Supplement (copy of Service Personnel Veteran Agency Award Letter or Armed Forces Independent Payment Letter.). Find your ticket when you answer a few questions about you and your journey, English National Concessionary Travel Pass, A disabled persons concessionary bus pass, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. If you need it, we can give you information about travel passes or in other formats (such as in large print, in Braille or on audio CD). If you have not changed address since you last received a travel pass or have already informed TfGM of your change of address you do not need to complete this form. Pass holders will also be unable to travel free on . Check when you qualify by visiting GOV.UK. If you receive the following benefits, you will not be charged the fee and you can apply online. you are not yet 60 years of age and need to apply on grounds of disability. We will accept one of the followingas evidence;a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions. Annual Merseytravel Centres. 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