Bridge language gaps. Get comprehensive support for your entire organization covering all your Microsoft technologies. <>/Metadata 1514 0 R/ViewerPreferences 1515 0 R>> p[2 -^R)>~lfb:; _.! To address this scenario, the collaborative filter recommendation service has little direct information to base recommendation on. Microsoft Unified Support - Built-in Proactive Services List. Read in-depth articles on PowerPages features, from getting started to advanced techniques, Visit the PowerPages community to get answers and tips directly from other users, If you have an idea that will improve PowerPages, wed love to hear from you. Publisher: Microsoft. WebMicrosoft Unified Support Built-In Proactive Services List Drive your key technology initiatives forward with recommended proactive support services that accelerate The underlying assumption of the collaborative filtering approach is that if a person has the same interests as a second person for proactive content, the first person is more likely to share the second person's consumption interests for a new piece of content. Support Services may be included as part of your validly licensed Microsoft product or purchased (e.g. Advisory Support Proactive Engagements (Workshops, Proactive Credits, DSEs) Contact Lists On Demand Education New customer export capability added Oct 2022 The Reactive Support Case method is driven based on the support requests that are submitted to Microsoft. 3 For most countries, business hours are from 9:00 AM to 5:00 PM during week days (weekends and holidays excluded). Rules can be authored or edited which will influence the proactive recommendations returned by the Rules Engine. WebUnified Enterprise Support Services Description . Proactive recommendations appear within a variety of digital experiences on the Services Hub. Some preview features may be enabled by default. Our problemresolution support in addition to proactive, preventative care means your Microsoft Dynamics 365, Azure, and Microsoft 365 environments stay working 24/7365. Sorry, the email you entered cannot be connected to Microsoft services. The items listed in the table above represent the services that Customer has pre-purchased for use during the term of this Work Order, and applicable fees are shown in the table below. Microsoft pitched Unified Support like it was a no-brainer to make the transition considering these benefits. &30sa` To continue with "{{emailaddress}}", please follow these <> Page 5 Up to 20% of your Flex Allowance may be applied to the purchase of Proactive Credits or Custom Proactive services. On the Services Hub home page, Services Hub On-Demand Assessment content recommendations tailored for you can be found in the IT Health tile while your learning-on-demand and workshop recommendations live in the Learning tile. The recommendations found on the Assessments page are focused on assessment content types and are personalized for you. h 2023 Directions on Microsoft. With minimal proactive consumption information to use, the less the collaborative filter has available to base recommendations. On the Support Landing Page, Predictive Proactive recommendations are found below the case trending visualization on the page. endstream endobj 587 0 obj <>/Metadata 22 0 R/OCProperties<>/OCGs[608 0 R]>>/Outlines 33 0 R/PageLayout/SinglePage/Pages 584 0 R/StructTreeRoot 42 0 R/Type/Catalog>> endobj 588 0 obj <>/Font<>/Properties<>>>/Rotate 0/StructParents 0/Tabs/S/Trans 625 0 R/Type/Page>> endobj 589 0 obj <>stream In this Webinar, Rob Sanfilippo explains Microsoft's strategy for combining Azure with other vendor's clouds. 586 0 obj <> endobj When new support requests are submitted, case-based recommendations will be made directly against the support request. endstream endobj startxref WebCredits cover multiple vendors, incident types and service requests. Update research digest for November 2022. On the Support Detail Page, Predictive Proactive recommendations are found below the case details and case trending visual on the page. These recommendations include all content types and are personalized for the customer. We manage support escalations with select vendors to solve technical issues. Question: How do US Cloud engineers compare to Microsofts? 1 0 obj endobj WebWorkspaces Admin Center Services Hub Registration and Roles Sign In and Registration Roles Privileges Customer Activity and Agreements Manage Users Newsletter Management We'll send you an email at when it's ready. endobj On the Assessments page, Predictive Proactive recommendations are included below the assessment summary and are represented in the diagram below. Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. Premier Support case policies provide priority assistance to enterprise customers, Organizations that purchase with Software Assurance for Microsoft software can use the associated benefits credits to obtain Premier Support and implementation assistance from Microsoft, Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products, Illustration shows various types of Microsoft support and the market segments at which they are targeted, Technical Account Managers perform many important support functions and are the liaison between Microsoft and large customers' IT departments. Find out more about the Microsoft MVP Award Program. Sorry, the email you entered cannot be used to sign up for trials. . WebSupport Services. More info about Internet Explorer and Microsoft Edge, Serve action and IP based recommendations specific to user and customer content (license footprint, reactive support cases, workshops, and assessments), Recommendations should be inclusive of the Services Catalog and MS Learn, Deliver personalized and context relevant recommendations within Services Hub, Recommendations are rendered in real-time with no performance impact on the overall digital experience. Learn Create one! The Services Catalog is constantly evolving as new material is created, existing material is edited, and stale material is archived by the Services content team. Otherwise, register and sign in. Rates are graduated, so if a customer has $6M in annual Azure spend, it would be calculated as 10% of the first $1.8M and 7% of the next $4.2M ($1.8M-6M). All of these Services are available to our customers to help educate, plan, implement, & maintain Microsoft Technology in your environment. WebAccelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. Microsoft Unified support model includes unlimited reactive support hours. Barry Briggs and Mary Jo Foley discuss Microsoft's many clouds and how they may eventually come together. Increase the impact and business value of your enterprises most important solutions by driving solution health and performance with technology-specific, in-depth engagements. Use intelligent applications to deliver operational excellence and create more engaging customer experiences with expert-led services for Power Platform, Dynamics 365 Customer Engagement, and Dynamics 365 Finance and Operations. WebMicrosoft Unified Enterprise With growing economic uncertainty, organizations around the world are closely evaluating how to make each technology investment go further. Proactive support. <> Rules are authored and edited using the Rules Hub digital experience within the Services Hub. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 16 0 R 22 0 R 24 0 R 25 0 R 26 0 R 28 0 R 33 0 R 38 0 R 42 0 R 43 0 R 45 0 R 46 0 R 49 0 R 51 0 R 52 0 R] /MediaBox[ 0 0 612 792] /Contents 10 0 R/Group<>/Tabs/S/StructParents 1>> Buy now. Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. endstream %PDF-1.6 % Flex 9 0 obj stream The recommendations served within these experiences are tailored for the context of the specific digital experience and personalized for you. This Webinar covers the latest information about Unified Support, how it compares with other support offerings, what customers should know before they transition to the program, and what alternatives exist. 1.3. By signing up, you agree to the endstream endobj 1321 0 obj <>stream On the Learning landing page, Predictive Proactive recommendations are included below the heading and are represented in the diagram below. The Government of South Australia enhances security and drives resiliency with support from Microsoft Unified. endobj % [email protected] tg) Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Please enter a work account for the best trial experience. Supplemental Terms Experience the freedom and flexibility to customize your Unified package according to your business priorities. The Premier Support multi-year product support program, which offers services on a metered basis, Chart explains changes to Unified Support pricing starting in Feb. 2023. ]DQT6! As shown in the diagram below, personalized recommendations flow from the Predictive Proactive recommendation engine through the Services Hub digital experiences directly to youthe customer. %%EOF Plus, a 30% TAM fee. to set up a new trial account instead. endobj Microsoft Teams Calling Plans, Phone System, and Audio Conferencing are supported with a monthly service credit up to 100%. Predictive Proactive recommendations are included below the Services Hub Services Catalog search feature and are represented in the diagram below. The more content is consumed, the more diverse and precise the resulting recommendations will be. stream This consumption indicates the user preferences. For general feedback on the Resource Center or content, please submit your feedback to your Microsoft representative. *Pricing rates shown above are valid for Unified contracts starting February 1, 2023 or later. WebUnified Support costs increase 10% 12% for every dollar of new M365 and Azure annual spend $110k $220k $550k $330k $440k Annual M365 / Azure Spend$1m $2m $3m $4m $5m6 Tips and Strategies for MSFT negotiations: Credible Threats New, independent 3rd-party alternatives for Microsoft Support are maturing. endobj Get translation when you and a vendor speak different languages. The benefits Microsoft has been touting include unlimited proactive support, compared to the support assistance hours that need to be purchased, as well as a more robust support program overall. Click here <> With the collaborative filtering method, the Reactive Support Case method, and Rules Engine, users can influence the recommendations that they are served within the Services Hub. WebEmail, phone, or Skype. An array of product support programs are available to Microsofts enterprise software and services customers. WebMicrosoft Unified Premier Support Proactive Services Enhanced Solutions All Microsoft Microsoft Unified Driving your success with Microsoft technologies. WebMicrosoft Premier Support Premier Support for Enterprise Premier Support is only available for Public Sector customers. The recommendations are represented in the visual below and are powered by the Rules Engine service. Webabout Support solutions from Microsoft, contact your Microsoft representative or visit the Unified Support website Prioritized access to GitHub support and engineering teams with the fastest response times Designated resource that knows your environment and delivers technical support, proactive services and account management services The second recommendation service is our Reactive Support Case model based on reactive support information. 8 0 obj Unify people, process, and technology to innovate at scale and bring better products to customers faster with expert-led services for Cloud Native, Modernize Enterprise Applications and Enable and Accelerate Developer Productivity. WebPremier Support is now for Partners only. 607 0 obj <>/Filter/FlateDecode/ID[<5BC4373489289A498C8452F34FD2AB6B><021336DAC89FAD4C88ED67FDA9CAE2EB>]/Index[586 41]/Info 585 0 R/Length 106/Prev 156218/Root 587 0 R/Size 627/Type/XRef/W[1 3 1]>>stream WebMicrosoft Unified Support goes beyond reactive support to ensure your technology solutions provide the business value you expect. 626 0 obj <>stream What we do Outcomes Client experience Grow revenue Manage cost Mitigate risk Operational efficiencies View all outcomes Our expertise Cybersecurity Data and AI Intelligent edge Premier Support is no longer available for most new or renewing customers. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. Driving your success with Microsoft technologies. 2 0 obj Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. The Rules Engine will return relevant proactive recommendations based on the case trending information for the new Services Hub customer. Play the video Microsoft Customer Support Service connects you with support agents for help with a suite of Microsoft support-related tasks (Support Services). Source: The recommendation service measures the similarity between individual support requests and proactive offerings. xMk@9JLvvg l`hmWv Get a response to your most critical cases within one hour and unlimited access to PowerPages and Microsoft technical resources. and If you've already registered, sign in. Unified Enterprise is designed to help you get the most from your Microsoft investment. Your company doesnt allow team members to sign up with their work email. Independent IT Planning Information and Advisory Service, focused exclusively on Microsoft, since 1992. endobj The digital banking pioneer partners with Microsoft Unified to streamline and personalize solutions for their customers. Iqxf4W_j| P_$ Capture emerging opportunities by using data as a strategic asset and shifting from hindsight to foresight with expert-led services for Migrate and Modernize your Data Estate and Analytics. These recommendations are personalized for you. WebInsights enterprise support services are a Microsoft Unified Support alternative for organizations that want top-tier support and expertise alongside cost savings. UK Department for Education is confidently moving to the Cloud with Microsoft Unified. 2 Available for an additional fee. The attached list is from May 2020, update lists should be available from herehttps://aka.ms/ProativeServices. ]*U+!M02&YkG.ly"nnIeZT_idN8|ltF`h'>nOpB:Kvrb =W]2>Jj2+UKe}9MYyfP$D%pyY IU}jfgdLvyJj^= gQ g3pYcq(f}Yu#m};hsyShw;U%r0zpr:AU!eM v#YX1J?4 G;+@ZTTMUy7-^QUZ6M6 ce= Proactive advisory services, faster response times, and escalation management for business-critical incidents. WebProactive Services PA PA Microsoft Teams whichever is greater, can be banked as Proactive Credits; 1 Credit = $100 MSFT Product Group Access Customer Success Account Manager (CSAM) US Cloud "Included" proactive services, client Unified Support contract-specific Chalktalks, Workshops By aligning to how you purchase and use technology, we can better match your needs, today and tomorrow. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> As customers submit new support requests, new recommendations will be made based on the information residing in the new support requests. The recommendations are represented in the visual below and are powered by the Reactive Support recommendation service. steps Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products Tags: Premier Support Microsoft's Support Offerings February 23, 2015 WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term of the <> We delivered. governing this trial and Microsoft Privacy Statement. DOM's complimentary monthly Alerts highlight important changes in Microsoft products and licensing policies. The third recommendation service uses a rules engine to provide proactive recommendations. 4 0 obj WebMicrosoft Unified Support includes a set of Proactive and Reactive support services priced based on overall licensing and cloud spending with Microsoft: Enterprise Agreement, CSP Sharing best practices for building any app with .NET. Cant access your account? ,vZW"FyYS@5*UD 2ae#+KoVAe1F;="FB:$xAL>Ku21mbFqhd3t| &19V)ZrH1$rtuCGkI+sW6#Wv@3XV This scenario does not apply as directly to other recommendation services including the Reactive Support Case model and the Rules Engine. Make the transition considering these benefits and Services customers, case trends sub-trends. ; _. Microsoft 's many clouds and how they may eventually come together company doesnt team. Alternative for organizations that want top-tier support and expertise alongside cost savings service! 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