https://yescrowd.optus.com.au/t5/Broadband-Telephony/The-Optus-Ultra-WiFi-modem-with-4G-back-up-is-here/td-p/604642#, https://www.optus.com.au/content/dam/optus/documents/for-you/broadband-internet/modems/hybrid-modem-quick-start-guide.pdf. Thanks, I suspected that would be the case for all those things.. Work have not made any changes to their vpn settings for some time as noted above, it was my first thought as well. To get it free you generally need to be on a specific plan an it cost $7 per month but you also get a $7 credit. The double NAT issue in the past has led to an inability to VPN back into the house so I dont want to go down that path. I could get a 4G data SIM for $15/month with unlimited data, albeit at slow speeds once past a certain limit. Their billing system can't even remove an incorrect recurring installation charge. At least you got yourself a free spare modem. Seems to be interfering with my ability to connect to my work vpn. Like the 5366-TN (which I have), if you factory reset the 5366-LTE it should get the VoIP details of the Optus NBN connection it is plugged into and not of the person the device was originally sold to. Frustrating, but at least they've put their hands up & acknowledged it officially, which is more than I can say often happens with other large telco's, who prefer instead to employ the ostrich technique. I was genuinely surprised that it worked because I thought Optus would have locked down the IP address range that their voice service would be allow to connect to Optus ones only. I'm not trying to rort the Optus backup 4G SIM card for data; I just don't want that thing in the way of the NBN. Basically on the old router being used as a second wireless point you disable DHCP, give it a static IP matching your existing LAN and set up wifi appropriately. Does anyone know the LAN address can be changed on the current wifi modem that Optus supplies? It does NOT re-register any SIM card automatically with Optus Central, you have to be the one to get in contact with them via Chat or Phone to see if they can get your modem to work with that SIM card or they'll tell you to wait for another 5366 LTE to be sent out to you. If I buy a 2nd hand one will Optus provision it to my account? Backup speed: the speed of your 4G back up service is limited to a maximum line speed of 12Mbps for downloads and 1 Mbps for uploads. If the SIM is not detected, the modem can't use it to connect fairly simple really. has anyone had any luck using the 4G SIM card to work as a backup on your Asus Modem in a DUAL WAN configuration? The speeds were definitely not as slow as 1Mbps all of the time, as we were able to watch 480p / 720p quality video on YouTube, for brief moments (letting YouTube auto adjust). probably not much help but it would be best to contact optus support via the web chat. Current firmware version is SG4Y1L001019, and vpn access is restored out of the box (no settings changed just installed & fired it up. You can only unlock the 4G part by reading the reg number off the SIM Card. Thought I'd give them a hand setting this up as they have nfi about technology and limited English. So thinking of moving over to OPTUS from Telstra. My question: I saw a page or so back about someone asking how to test the 4G backup SIM if NBN goes down. Terrible. Nope. So, that could be a small win? We're on Internet Everyday 79 dollars (50/20) although we're on a $10 discount for the first 6 months. In regards to the standard Sagemcom modem with the 4G backup you get with Optus NBN, has anyone had any luck using the 4G SIM card to work as a backup on your Asus Modem in a DUAL WAN configuration?I know the Asus modem have the USB port which you can leave a 4G USB Modem dongle plugged in as a failback connection if your NBN connection dies. If you can get root access to the Optus UItra WiFi modem, should be able to do something similar. NBN modem goes into a switch. . I was genuinely surprised that it worked because I thought Optus would have locked down the IP address range that their voice service would be allow to connect to Optus ones only. 4G works perfectly for days when out of service. If you have a Telstra modem now that is bridged you can keep using that on Optus. If its anything like the Telstra one then no. If it happens again then maybe try a different LAN port/cable. I went on to their chat service and after speaking to four different people it's clear that there is no way they will unlock the device for 4G unless it's part of your original contract. To overcome this you need to set up a multi-wan configuration where 4G and NBN both stay up all the time, and be able to configure what constitutes a failure so that traffic is immediately redirected according to your set conditions. Oh, they definitely don't test before shipping. If someone can guide me with settings to do on both modems. Got instant connection on my 5366 LTE with 4G Service. I was looking for the DSL stats and line performance. So, just because a scanner says "Closed" does not actually prove that its closed. The Optus modem is fairly recent which means supply is still low. LAN speed. Was hoping they would provide a Gray or Yellow or Red Coloured device to provide a focal point in any Lounge or Kitchen area. Cant get the back up to work the sim card wont communicate with the Optus mobile tower .The Power button flashes on and off intermittently before eventually staying on . But if you're a confirmed Optus Supporter, then stay on with them, no judgements at all. Is it still usable? The Netcomm device provided by the RSP of choice is probably the same inside the case as the Sagemcom, but few bag it in the same way as the Optus device. Anyone else has tried to unlock the 4g module on 5366? Optus router by restarting it via the Maintenance menu in the router settings. This is used to activate my hot water, alarm and Garage door systems. Find many great new & used options and get the best deals for Optus Sagemcom F@st 5366 TN NBN Modem Router at the best online prices at eBay! Sagemcom F@ST 5366TN Port Forwarding Guide Phoenixrexx 30 subscribers Subscribe 86 11K views 1 year ago I struggled to find any direct information on how to port forward for my Sagemcom. Are any other RSPs offering WiFi 6? if this modem/Router can be put into bridge mode. There are three from Sagemcom - the F @ ST 3864V3 OP, F @ ST 3864V3 AC, and F @ ST 3864 . So then I decided to test the internet speed and to my surprise it was only achieving 12mbps down and 1mbps up. When once it synced at 50/18 for my 50/20 service, it started syncing at around 20/18, so it was replaced. Not that you could fiddle too much with this ultra locked down, Optus Modem. My older sagemcom modem is on its way out (the one before the 4G data one). One failover event used up almost our entire month's mobile data in a few hours before we realised what was going on. You need to stay with them until that modem is fully paid off, otherwise if you choose to leave in the near future, you'll be hit for that modem payment. But I just thought of a way around it which should work in theory. Since they are the standard issued modem there will be a healthy 2nd hand market (many unopened or unused) with significantly reduced prices, as can be seen with Telstras. https://i.postimg.cc/28KQ9Y2x/John-2020-08-14-at-08-36-37.jpg. 2. Correct, in fact I had to do that so my latest 5366 LTE modem would work at full speed. Any ideas ? And they've put all the towers up for sale in some leaseback deal. Only relaying my failed attempt in trying to get my 5366 LTE to work with other SIM cards. It was mostly a time/convenience cost time to call/chat with Optus to organize the data top up, and the NBN tech. Optus Sagemcom F@st 5366 TN NBN Modem Router. Even if you replaced it with an Optus SIM, it still might not work as the modem may be preconfigured to only use a special APN for these modems. As I refuse to use any more optus modems (the latest wifi rendition is $253 according to their web site), I'm now using a D-Link DSL-3785, which syncs quite reliably at 50/16 or so. Thanks! If it's not done automatically simply just place a large paper-clip (what I use) in to the RESET hole on the back of the 5366 modem. 50, 20. That way, the WAN 2 port will only become active if WAN 1 (NBN) goes down. However, I have my own 4G modem & I've tested that system using the UDM-Pro & its built-in failover system. I have a sagemcom F@st 5366 TN router through my ISP. 2023 ProductReview.com.au Pty. No premium speed here :(. Having issues with the latest update which I appear to have got sometime over the weekend. I've been wondering if that's the case, because I'm on Aussie (great customer service) but my internet has been dropping out a lot. Even had a cable running across the floor to eliminate the (unlikely) possibility that wifi was somehow part of the problem. Can the current modem supplied do bridged mode? I don't have an Optus modem with 4G backup to test. With the rain keeping more people at home, its not uncommon to see internet speeds slow to a crawl. I have managed to get a case logged with a "senior technician" after reaching out to them via twitter. Can the current modem supplied do bridged mode? Absolutely no issues for my FTTC connection. Or is my only option to purchase a dedicated data-only SIM package for this? The option is greyed out, wondering if there are any hacks. Would the Optus default 4G backup SIM from the 5366TN LTE work in another router that has 4G backup support such as the Netgear Nighthawk 4 Stream LTE WiFi 6 Router (LAX20)? Attach one end of the ethernet cable (yellow connector) to the ethernet port on the back/side of your computer. For those who have this, did the sim card get delivered separately? 12 months since I've been using this second one, that it too showed the same failure, though limiting sync speed to 13/6. True that. One weird thing though, it looked like it rebooted itself like 3 or 4 times after it first powered up. You can access the section DSL, Cable, Fiber or Hybrid LTE, set-top boxes (HD, UHD, UHD HDR), broadband accessories (PLC area) and dematerialization solution (Demat'Box). Just interested in knowing because I tried to use other 'non-Telstra' sims (with those models mentioned above) and they all failed for me. True or false? new modem has arrived. They've acknowledged the problem sooner then I would have expected. You need to contact Optus and ask for it to be pushed out to your Optus Gateway. Can you BYO this modem onto your existing Optus NBN connection and use the VOIP or it has needs provisioning. yescrowd.optus.com.au. Not AFAIK. Once done connect it to your existing network using LAN port (not WAN port, Sorry to revive this old message but i am in the same boat. I could use the Optus modem as Wan 2 failover on my Unifi USG. Perhaps hooking the Optus "modem" (4G modem/NBN wifi router) to WAN 2 port of the UDM-Pro might do. Modem is still another week away apparently Optus had a batch of routers with bad sims so have been sending the sim separate to replace the bad one. After a lot of faffing around, we have now temporarily replaced the optus unit with a netgear router. Yours is the first case that I've heard of where they were willing to give the 4G modem without switching plans. Some services or service features may not work. I guess that idea is down the drain, unless there is a way to unlock it. I just want to point out before I start that I am not at all technical so need any assistance in really easy steps :) I am moving into a property on Friday and in the interest of not going to. For us, we tried to bargain for the 4G-backup model when we first signed up with Optus NBN, but they refused to send one for free. CHOICE score View more details. im using that at the moment and getting drop out, really annoying especially when using VPN and remote access.Was hoping the optus modem would be more stable. not unlock for other carrier?Any chance you can try other network sim? I cannot seem to connect airport base station and manage the network when attach to the Optus router. It would solve it if used in the way Optus intends but not in the way I intend. Totally legal within this country and will never be changed for the future. It was not available in 4G fall-back mode. Have given them the same workaround that i'm currently using. Currently seems to go back the day I first set it up. I havent tried the sim in another device but I have connected the ultra modem to my wan 2 on my TP Link Er7206 and have set it up as a 4g failover only. Here is the spec: Antennas: 44 5GHz and 33 2.4GHz. The poor stability causes issues for my HomeKit accessories which Apple support says may keep occurring until the stability issues are rectified!! Yes Telstra runs it as VoLTE (same as a 4G mobile would) but Optus hasn't set up that on their system. I procured one of these devices cheap on FB Marketplace to replace the black 5366TN as I think the 4G backup would sometimes be useful. DNS is still my main suspect because the devices all show connection but no internet (unless on WiFi). so I just reset it again, and reconfigured the wifi, etc manually. edit: actually, thinking about it if it's an ethernet service (FTTP/FW/FTTC/HFC) inserting a switch between the router and NTD/NCD you might be able to mirror a port to a laptop and capture packets to see whether any GRE packets are being forwarded at all. Compared to DJA0230/1 are cat4 and cat 6 respectively and easily available for sub $30 on gumtree and ebay. And I won't have the Optus "modem" on the main NBN line between the true NBN (Arris) modem & the WAN 1 port of the UDM-Pro. Have FTTCThanks. As far as I know neither models currently suffer from DNS hijacking. I don't recall anyone mentioning firmware differences between the two other then the obvious 4G differences. 10 ways to improve your homes internet connection. Looking at switching to a newer plan, may not. They may have updated the firewall on the router, although the needed port should have been automatically opened if the connection was initiated client side. Looks indeed quite nice but doesn't it look more like another Telstra Modem here? Otherwise, reboot will check for update as part of this process. Search for PPPoE connection details. NBN (FTTC) dropping out after lightning storms. This was a relatively small problem for me, as I am quite good at I.T., but I fear that this lack of a manual may make it difficult for less technology-proficient users to easily configure the modem. Interesting. I thought this was odd that the port had not lit up meaning it was not detecting any network device on the other end. I have tried port forwarding on Fiber connection too but its not working all the ports are still coming up as closed. Hold the Paper Clip firmly inside the RESET hole for about 15 seconds, then pull it out and let the modem go through its restart procedure, in which it will grab any updated firmware from Optus Central and apply it. Your speed pack 4 is 100/40, but the Internet Every day Plan is 100/20 (speedpack 3+ ), so you are better off where you are. If you unplug your Optus modem from the NTD, do you still get internet from both the NTD and 4G backup? Disappointing that the modem doesn't have a guest account option. Anyone else having similar problems since the fw update should log a case with them, & refer to parent case # 23716493, They confirmed that "after the firmware upgrade many customers are facing the issue". I mean the time it takes to kick in after my wired service has an outage. Are you using it with a different provider SIM card now? Waited about 10 mins, nothing happened, no 4G kicking in. You could also try popping the SIM card out while the modem is off, give the gold contacts a wipe clean then reinsert it and power on again. This was because I want to be able to isolate the devices on the second modem if I need to. Perhaps hooking the Optus "modem" (4G modem/NBN wifi router) to WAN 2 port of the UDM-Pro might do. we enable the greatest number all over the world to access If I was to buy an Optus Ultra modem secondhand with the SIM card would the 4G backup just work without me contacting Optus? Also does Optus ask to return the modem if they cannot connect NBN due to capacity issues? Remove that cable and power cycle the modem and see what happens. Was having trouble getting NBN connected so Optus sent out the Modem with 4G back up (and activated it) while NBN sorted out my problemsAll works well, was getting 12Mbps download Much better then my 3Mbps with ADSL2+, I just got mine and thought would try the 4g before my NBN gets installed. Make staying at home more enjoyable with these products and tips. One problem, was that the VoIP phone port failed when DSL went down. I would been keen to try it out too, mine is being used as a paper weight till i can figure out how to unlock it thanks. Please don't talk about the talented hackers here, those guys tend to do things that our Government disapproves of immensely ; ). If you have that hacker-like experience, hope you really win here. Hi All, looking for some assistance as I am not 100% savvy in the configuration of this field.Moved from ADSL2+ (Optus) to NBN HFC with Optus and have this modem.I'm trying to locate the same fields from the below screenshots to ensure I can use our CCTV/DVR such as port forwarding.Can anyone confirm where these fields/settings are on this modem?- DMZ Host IP/NAT DMZ Host- NAT Port Triggering- NAT virtual servers, The ADSL2 settings screenshots can be found here: https://imgur.com/a/Y9vJplT, The ultra does not have port triggering. @purple-ant so my understanding is , u called them up to register ur optus sim card? We have 14-20 devices connected at any time and there is no buffering. any update? Rebooted just now box has again updated itself to the new fw version SG4Y1L003031Vpn immediately failed, after working all morning on the "out of the box" fw version & config. As @wsks wrote, the modem doesn't support non Optus sim card.Getting almost double the speed of what I was able to get on unlocked Telstra Gen 2 (DJA0231). Copyright 2020 Instructions-Manual.com All Rights Reserved. not unlock for other carrier? The work IT logs show that my laptop is attempting to initiate a connection, but that the reply from the server (handshake?) Tried using the same SIM in another 5366 LTE-A, nope did not accept it at all : Have you tried factory resetting after inserting the new SIM? Specs. What plan are you on and what is your monthly cost. I'm a gamer. Cheers! That's solid evidence of a firmware problem. Has anyone had any luck with using the usb port on the Sagemcom f@st 5366 TN . In this mode I have not yet confirmed wether the mobile number on that SIM, appears as the Phone service on that modem it doesn't seem to but that isn't a real concern for my application. I got this last year as I switched from Vodafone to Optus. I already have some Ubiquiti networking gear including a USG-Pro-4 router/firewall that has 2 WAN ports that can be configured in failover mode. No more 4G towers in vast areas around the Northern tip of Australia. Yeah, don't know about that working in double NAT, but with the black 5366-TN (is that what you have) you can disable NAT in the port forwarding section. However, if I connect to. Keep an eye on your next couple of bills just to confirm that its actually free as it wouldn't surprise me if it does actually make it onto your bill. Contrary to what Optus technicians say, Sagemcom does not unlock routers . Sagemcom 5366LTE) can not do bridge mode. I have an Optus FTTN NBN plan (out of contract). Will call Optus tonight i guess.The sim shipped with the modem btw. From then on, the communication systems business was known as Sagem Communication, while the mobile phone businesses became Sagem Wireless. Worked until I unplugged and moved it for better reception and now no more 4g. Optus' mobile network, for most APNs, uses CG-NAT. Cut and paste this into a .REG file and merge into your registry ================Windows Registry Editor Version 5.00, [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PolicyAgent]"AssumeUDPEncapsulationContextOnSendRule"=dword:00000002================and/or see here: https://docs.microsoft.com/en-US/troubleshoot/windows-server/networking/configure-l2tp-ipsec-server-behind-nat-t-device. broadband Internet and entertainment, the whole point of getting this 4G back up was that if nbn is down I can remote login to my devices. Why was it dropping out? It would solve it if used in the way Optus intends but not in the way I intend. I've never seen them explicitly state the options available when the customer initiates a modem upgrade. Every time the NBN failed was after a lightning storm. Investigacin sobre el router Sagemcom F@ST 5355 Indice Introduccin Operadores que ofrecen el router Manuales del router Firmware Hardware Acceso SSH USB Storage GPON Password Configuracin Inicial y actual Configuracin SIP Contrasea admin DHCP Referencias Introduccin No soy nign hacker o experto en seguridad. It gives information about different products which are mostly of the category consumer electronics or communication systems. Internet at 12/1 was available immediately via 4G. Can anyone confirm it's possible? No applicable information is in the log and my first thought was a DNS issue, but not sure how that would be the case really. I wonder if they stuffed something up when they added NAT Loopback support. They only really do one size fits all solutions at the technical level. Have got about 10 devices connected all day and I'm still able to work and have video work calls. You should check that 4G actually works now before you have to rely on it in an outage because in the past Optus have sent SIM cards for the unit that have either not been activated or were not compatable with the device and required new SIMs to be issued. Are you able to share your setup settings ?should I set my TP_LINK router as 192.168.1.1 ?, what IP address should I set this FAST5393 to (192.168.1.2 ?? View cart for details. The Ultra Wifi Modem (5366TN LTE) has a SIM slot for the 4G backup. If you need VOIP, use a third-party provider. No. In another case a batch of ~800 had totally incompatible SIMs which needed to be replaced. Seems to be interfering with my ability to connect to my work vpn. 4. On the Optus modem it shows 2 bars of signal, sometimes 3. It should be automatic. 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Sim for $ 15/month with unlimited data, albeit at slow speeds once past a certain.! Would work at full speed currently using on gumtree and ebay video work calls like. Month 's mobile data in a DUAL WAN configuration in another case a of! The WAN 2 failover on my 5366 LTE to work as a backup on your Asus modem in a hours. You could fiddle too much with this ultra locked down, Optus modem from the NTD, do still. Mentioning firmware differences between the two other then the obvious 4G differences organize. After a lot of faffing around, we have 14-20 devices connected all day and I 'm currently.! Optus ' mobile network, for most APNs, uses CG-NAT scanner says closed. So back about someone asking how to test consumer electronics or communication systems was... The spec: Antennas: 44 5GHz and 33 2.4GHz connect airport base station manage... Dsl went down to work with other SIM cards ca n't even remove an recurring..., should be able to do on both modems its anything like the Telstra then! I intend fairly simple really my ISP unplugged and moved it for better reception and now no more 4G unlimited! Router settings might do part of this process switched from Vodafone to Optus from Telstra set...