460 N Gulph Rd, King of Prussia, PA 19406-2815. We called when it was at 4%. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. How can we help you? Now I want amerigas to come pick-up their lp yank and I called once and the person I spoke with did not wish to speak with me because I did not have an acct. No credit card required. ComplaintsBoard.com is a leading complaint resolution website on the Internet. This will surely increase the credibility of your complaint. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Share your photos and videos with others to prove the truth of your words. I have sent emails and done the robot chat for information on when I can expect a delivery. It took me 5 and a half weeks to get situation fixed so I can finally purchase this home. Required fields are marked *. Amerigas pick up 120 gallon propane tank from my property. This comment was posted by a verified customer. I also pay 1 yr in advance,I'm sure they will play the same games with me when I switch gas companies, what a way to run a business! Someone FINALLY came on 12/19/22 was there all of maybe 25 min ran chk, took the lock off, and turned the propane back on. When I contacted the company and told them I had not asked for a delivery We are new customers of Amerigas and were told we needed to pay an "estimated" charge of $496.00 to receive a delivery in November, even though our gas level in the tank was not that low. Emails found on company website [email protected] 100% Support 0 0 [email protected] 94% sales 0 0 Emails found on 3rd party websites 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. At one point I was basically told sorry but we don't do many Share your photos and videos with others to prove the truth of your words. I would appreciate a call and acknowledgment of this email. Where is the corporate office for AmeriGas? If they have customers with tanks at 20% or lower, they need to deliver to them before they get to you. In October, 2022, there was a delivery of propane to our property. They up their tank rental prices as they see fit, don't contact you in a timely manner, misinform you as to why they refuse to deliver and outright lie of which I have much proof. That was $1.90/gallon more than any other propane company in the area (including gas stations). This review was chosen algorithmically as the most valued customer feedback. It is quite obvious that you do not care. Why would I receive a bill, and when inquired about, I am told I have a credit, when I obviously did not receive a tank fill? One lady came back after putting mine, putting me on hold kept saying she could not hear me so she hung up everybody else Ill tell you they took the hold off then Ill be getting gas next next person you talk to says oh no theres a hold on it because of the $36 or the tanker rental fee also. After logging in you can close it and return to this page. Billed me $108 for a service call that never happened on 02/04/2023. They won't even remove their propane tank from my front yard six months after closing my account! Paige previously served as the Vice President, Oper ations Support from July 2019 through September 2020 where she championed customer advocacy across the organization through her oversight of the company's operations support and customer advocacy functions, the national call center, and the . I have called customer service at least 5 times. Desired outcome: No response. My name is April martins account number is [protected] I ordered propane on February 1, 2023. In addition to distributing propane, the Company also sells, installs and services propane appliances, including heating systems, and operates a residential heating, ventilation, air conditioning, plumbing, and related services business. Header placeholder lorem ipsum dolor sit amet, consectetur adipiscing elit. You can find contact details for AmeriGas Propane above. 3 years of deliveries and Amerigas has never delivered by their dates. AmeriGas has definitely lost us as a customer. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. (Sales figure is modelled). I have left voice messages that I need propane. I also lease tank and equipment , the regulator failed ,which is also leased. Your email address will not be published. Read full review of AmeriGas Propane and 1 comment. I have made several phone calls to your customer service and continue to get a different answer each time. Every time, we were assured we would get a delivery the next day. Nothing happened. Amerigas Headquarters is in King of Prussia, Pennsylvania. On 2-08-23 I received a delivery to fill my tank. Is AmeriGas Partners a good dividend stock? I never paid rent before Ive been. (610) 992-3202, Joe Swope I would like to also mention I had to be at the Hospital on Friday 12/16/22 for a procedure and needed to shower before going to the hospital I even mentioned this to one of your employees again fell on deaf ears. In order to continue to be timely on my bills, I paid the $120.39 bill. I do not understand how a co. Like this stays in business. Initial AmeriGas Propane complaints should be directed to their team directly. Manager, Investor [email protected] Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. I expect some kind of compensation for your error and for leaving me without the above-mentioned appliances. The last time we talked with someone, they suggested we pay the entire bill again by check, and maybe then they would refund the credit card. The cost was $459.64. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. We are suspending our account. I have been promised expediated deliveries, emergency deliveries, phone calls confirming deliveries but to no avail. Our cabin in Pollack Pines (northern CA near Lake Tahoe) has been without power for 2 weeks now because AmeriGas wont deliver. AmeriGas Propane phone numbers 1800 263 7442 29 24 55% Current Customers +1 800 427 4968 10 16 Customer Service AmeriGas Propane website www.amerigas.com What is AmeriGas Propane's email addresses? Contact Information 460 N Gulph Rd King of Prussia, PA 19406-2815 Get Directions Visit Website (610) 337-7000 1.07/5 Average of 769 Customer Reviews Read Reviews Customer Complaints 4,755. Alexandra Spooner . I have explained our temperatures dip into the twenties and we have no heat. The data presented on this page does not represent the view of AmeriGas Propane and its employees or that of Zippia. Now, I'm being told that they have no idea when the tank will be picked up. It serves over 1.7 million residential, commercial, industrial, agricultural, wholesale and motor fuel customers in all 50 states from approximately 1,900 propane distribution locations. The service guy said he was done nothing he can do and pretty much left. Get Started Please click above and we will contact you, or call us at 1-800-263-7442 I needed a company that takes care of my family, so I went with a different company who takes care of my family. I do not answer calls I don't recognize but after 2 weeks of daily calls I returned the call to find out who was annoying me. Contact us about UGI Corporation or our businesses today. Weve been calling every week for over a month asking for an expedited delivery and they keep promising and saying we are on their delivery route and then they never come. They keep saying it will be resolved, but absolutely nothing is done. This will surely increase the credibility of your complaint. It is at 28 %. The official address for their main head office is listed below. BBB Business Profiles are subject to change at any time. Phone: 1-800-263-7442; Monday-Friday 7:00 a.m. to 8:00 p.m. EST; Saturday 8:00 a.m. to 5:00 p.m. EST Email: Please fill out our Contact Form, and we will get back to you within 3 business days*. Please send your truck to service our tank! If they can't resolve a small issue such as mine, imagine if you have an account and a real problem. - Come and reinstall the tank and lines then fill it. Click here to get notifications about new complaints of AmeriGas Propane. Perhaps the "Powers to Be" of Amerigas should climb down off their high horse and step back and take a good look at the service they are providing and make some major PERSONEL changes . These is how amerigas treats veterans. King Limousine and Transportation Service Locations, Work at The American College of Financial Services, The American College of Financial Services Employment, Commercial Service Technician AmeriGas Propane Jobs, Manager Finance Planning And Analysis AmeriGas Propane Jobs, Learning Specialist AmeriGas Propane Jobs, Senior Finance Analyst AmeriGas Propane Jobs, Seasonal Sales Representative AmeriGas Propane Jobs. How are these practices legal? Sent to collections due to their non response. So finally someone shows up on 12/7/22 at 3:30 pm and because I had an empty tank they ran a gas leak test which came back that we leaked. Please send your truck to service our tank! Investors have two different options when investing in propane stocks. I believe this company shouldn't be allowed to conduct business in this or any state with the reputation they have whether in Montana or nationwide. AmeriGas Partners pays an annual dividend of $3.80 per share and currently has a dividend yield of 11.89%. An unauthorized delivery of propane when the price of propane was at the highest it has ever been. The dividend payout ratio of AmeriGas Partners is 172.73%. The latest review Propane delivery was posted on Feb 28, 2023. 610-337-7000 ext 7656, UGI Energy Services 48 hours? At your convenience, please contact Fran directly via email at [email protected] so we can promptly assist you with this issue. Ever since the company went from Northern Energy it has created havoc for Many customers. Our Thanksgiving will be a cold one but a valuable lesson was learned about this companys concern for its customers. - Gas delivered but tank is locked due to amerigas creating a leak in the gas line. 1. Propane delivered as soon as possible. We are on auto-fill, however, that quit working in December. They over-charge customers, their meter readers DO NOT know how to properly read the meters, their meter readers DO NOT read meters ON TIME, their customer service agents do not fix problems, their customer service agents only prolong problems. All fields are required. I called twice today and was told I have a delivery scheduled for today, but as of this posting at 5:20 on a Saturday, I am still in front of a little space heater, wrapped in blankets, freezing. When I called back the next day for a delivery date, the next person knew nothing about the high priority status and put my delivery in as emergency. Office: (610) 796-3463 Mobile: (484) 332-1485. The following month, seeing no credit, we began our fruitless attempts to have our $291 in overcharges refunded. I am checking into other companies and beleive me if I find one that will deliver to my area it would be worth it to never have to write another check to Amerigas in Charlottesville Virginia again. $240.23 That should be part of the rent process. The tank has yet to be remover, nor have I been issued a check for the propane inside it, about 180 gallons. I have called customer service 4 times and still I am no further along than before I started. Microsoft Office Management Microsoft Excel see more Hugh Gallagher Email Address Found 3 email address listings: @marathondh.com @amerigas.com @aol.com Hugh Gallagher Phone Number Found 5 phone numbers: 914-980-XXXX 610768XXXX 347231XXXX 914-592-XXXX 253779XXXX View Hugh's Email & Phone (It's Free) 5 free lookups per month. Todoay is 2/12/23 and after several call and promises to expedite my refund, I still haven't received it. I am not sure of the amount as that was not included in the bill but when we left for the winter our tank was at 70% so the delivery would have been approximately 100 gal. See the full leadership team at Craft. HOW IS THIS ACCEPTABLE Customer Service that I was inconvenienced for 15 days with out HOT WATER, STOVE, AND LAUNDRY SERVICES? Right now, I try not to use anything with propane. Payments can be made via phone, mail, or online. Phone calls do nothing. Executive Assistant I have even had their people hang up on me because they are busy and can't take that type of call at this time. In order to continue to be timely on my bills, I paid the $120.39 bill. i had a service call on my propane tank on 10/31/22 which i was charged $194.99 they checked my tank and outside lines for leaks in order to get my propane tank refilled, then i had my propane tank refilled on 11/15/22. Amerigas contract changed without notification - tank rental fees. 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